• 12 2017 June

    Dispelling Physician Myths About the Patient Experience

    Urgent Message: As “influencers in chief” charged with assuring the types of patient experiences that create patient loyalty and word-of-mouth, urgent care providers must understand the relationship between patient experience metrics, financial and clinical outcomes, care team coordination, and time spent with the patient. As value-based reimbursement becomes more prevalent

    ( Read More )

    Urgent Message: As “influencers in chief” charged with assuring the types of patient experiences that create patient loyalty and word-of-mouth, urgent care providers must understand the relationship between patient experience metrics, financial and clinical outcomes, care team coordination, and time spent with the patient. As value-based reimbursement becomes more prevalent

    read more →
  • 06 2017 June

    eClinicalWorks Settlement Will Take the Sting Out of Switching to New EHR Systems

    Electronic health record vendor eClinicalWorks’ has been fined $155 million for violating the False Claims Act. The company’s misfortune could be the urgent care industry’s (and patients’) gain, however, by making it easier for healthcare providers to switch from one EHR system to another. eClinicalWorks was sued over claims that

    ( Read More )
    eClinical Works Settlement

    Electronic health record vendor eClinicalWorks’ has been fined $155 million for violating the False Claims Act. The company’s misfortune could be the urgent care industry’s (and patients’) gain, however, by making it easier for healthcare providers to switch from one EHR system to another. eClinicalWorks was sued over claims that

    read more →
  • 30 2017 May

    Altered Mental Status in an Elderly Patient Due to Chronic Salicylate Toxicity

    Urgent message: Urgent care providers must maintain a high index of suspicion for life-threatening conditions when assessing patients whose self-reporting of symptoms can be vague and nonspecific. Introduction Elderly patients often present for medical evaluation with vague complaints, oftentimes requiring the provider to obtain additional history from family and caregivers.

    ( Read More )

    Urgent message: Urgent care providers must maintain a high index of suspicion for life-threatening conditions when assessing patients whose self-reporting of symptoms can be vague and nonspecific. Introduction Elderly patients often present for medical evaluation with vague complaints, oftentimes requiring the provider to obtain additional history from family and caregivers.

    read more →
  • 30 2017 May

    Improving Appropriate Antibiotic Use for Common Clinical Conditions in Urgent Care

    Urgent message: Increasingly, patients with symptoms of acute infection run to their nearest urgent care center. As such, urgent care clinicians can contribute greatly to national efforts to save lives by stemming the growth of antibiotic resistance through good antibiotic stewardship. Introduction  Despite being a recent healthcare phenomenon, urgent care

    ( Read More )

    Urgent message: Increasingly, patients with symptoms of acute infection run to their nearest urgent care center. As such, urgent care clinicians can contribute greatly to national efforts to save lives by stemming the growth of antibiotic resistance through good antibiotic stewardship. Introduction  Despite being a recent healthcare phenomenon, urgent care

    read more →
  • 30 2017 May

    Recognizing and Preventing Provider Burnout in Urgent Care

      Urgent Message: Urgent care demands that providers meet goals for fast patient turnaround and positive patient experiences, which when combined with tight staffing makes recognizing and preventing provider burnout a priority for urgent care providers. It’s been said that providers are the lifeblood of any healthcare organization. Indeed, they’re

    ( Read More )

      Urgent Message: Urgent care demands that providers meet goals for fast patient turnaround and positive patient experiences, which when combined with tight staffing makes recognizing and preventing provider burnout a priority for urgent care providers. It’s been said that providers are the lifeblood of any healthcare organization. Indeed, they’re

    read more →
  • 22 2017 May

    Should Your Urgent Care Center Offer HIV Testing?

    Urgent Message: To enable early detection and treatment to help curb future transmissions, CDC guidelines recommend HIV testing be available for patients in all healthcare settings, including urgent care centers. HIV testing can be a practical, profitable, public health service for urgent care centers. Many patients, especially millennials, rely on

    ( Read More )

    Urgent Message: To enable early detection and treatment to help curb future transmissions, CDC guidelines recommend HIV testing be available for patients in all healthcare settings, including urgent care centers. HIV testing can be a practical, profitable, public health service for urgent care centers. Many patients, especially millennials, rely on

    read more →
  • 08 2017 May

    Better Safe than Sorry: The Six Rs of Safe Injections

    Urgent Message: While giving injections in urgent care may seem like a rote task, the significant safety risks of errors require that providers and staff pay special attention to the “Six Rs” when giving each and every injection. Unlike other service industries, when you ask people why they go into

    ( Read More )

    Urgent Message: While giving injections in urgent care may seem like a rote task, the significant safety risks of errors require that providers and staff pay special attention to the “Six Rs” when giving each and every injection. Unlike other service industries, when you ask people why they go into

    read more →
  • 01 2017 May

    How to Hire Your Next Urgent Care Manager

     Urgent message: Urgent care centers need engaged and effective operations leadership, which entails clearly defining managerial roles, individual skillsets and personality characteristics and also having a process for attracting, interviewing, and qualifying managerial candidates. Jim Clifton, the highly respected CEO of global performance and research leader Gallup, has often stated

    ( Read More )

     Urgent message: Urgent care centers need engaged and effective operations leadership, which entails clearly defining managerial roles, individual skillsets and personality characteristics and also having a process for attracting, interviewing, and qualifying managerial candidates. Jim Clifton, the highly respected CEO of global performance and research leader Gallup, has often stated

    read more →

Images Challenge

Unexplained Rash in a 3-Year-Old Girl

  A mother brings her 3-year-old daughter to your urgent care center, concerned about a rash that developed at the same time the girl started

June 20, 2017

Web Exclusive

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Dispelling Physician Myths About the Patient Experience

Urgent Message: As “influencers in chief” charged with assuring the types of patient experiences that create patient loyalty and word-of-mouth, urgent care providers must understand

June 12, 2017
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Clinical

Quality Improvement Report

Quality Improvement Report: Elevated Blood Pressure Referrals in an Urgent Care Setting to Increase Follow-Up Appointments with Primary-Care Providers

Urgent message: Urgent care providers are valued for their ability to treat nonemergent acute healthcare needs efficiently, but in so doing they are also well positioned to identify other, underlying healthcare issues such as hypertension. Introduction Heart disease is the leading cause of death in the United States and accounts

May 30, 2017

Practice Management

Recognizing and Preventing Provider Burnout in Urgent Care

  Urgent Message: Urgent care demands that providers meet goals for fast patient turnaround and positive patient experiences, which when combined with tight staffing makes recognizing and preventing provider burnout a priority for urgent care providers. It’s been said that providers are the lifeblood of any healthcare organization. Indeed, they’re

May 30, 2017

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