• 22 2017 March

    Managing Your Urgent Care Center’s Emotional Culture

    Urgent message: As in most business settings, urgent care operators emphasize the importance of a positive cognitive culture. Given the close quarters and frequent interaction among colleagues and patients, however, emotional culture can also have a strong influence on quality of care, patient and employee satisfaction—and even the success of

    ( Read More )

    Urgent message: As in most business settings, urgent care operators emphasize the importance of a positive cognitive culture. Given the close quarters and frequent interaction among colleagues and patients, however, emotional culture can also have a strong influence on quality of care, patient and employee satisfaction—and even the success of

    read more →
  • 07 2017 March

    My Patient Wants to Ruin My Reputation—Now How Do I Fix It?

    Urgent message: When a patient says, ‘I had a bad experience,’ you should hear, ‘I know how you can improve your service.’ Adopt that mindset and you’ll start to welcome even negative feedback—and learn to use it to your advantage. Did you know there are some urgent care centers who

    ( Read More )

    Urgent message: When a patient says, ‘I had a bad experience,’ you should hear, ‘I know how you can improve your service.’ Adopt that mindset and you’ll start to welcome even negative feedback—and learn to use it to your advantage. Did you know there are some urgent care centers who

    read more →
  • 01 2017 March

    Should an Urgent Care Operator Check the National Sex Offender Registry When Hiring Employees?

    Urgent message: Failure to identify risks in a new hire’s background can result in “negligent hiring” liability for an urgent care operator, but there are also limitations in what information a center can seek on an applicant. The approximately 7,100 urgent care centers in the United States employ physicians, NPs,

    ( Read More )

    Urgent message: Failure to identify risks in a new hire’s background can result in “negligent hiring” liability for an urgent care operator, but there are also limitations in what information a center can seek on an applicant. The approximately 7,100 urgent care centers in the United States employ physicians, NPs,

    read more →
  • 01 2017 March

    Pediatric Elbow Assessment: An Urgent Care Approach

    Urgent message: While pediatric elbow injuries can be a simple fix in an urgent care setting, understanding mechanism of injury and recognizing cases where referral is warranted help ensure positive outcomes. Pediatric musculoskeletal injuries comprise approximately 12% of the 10 million annual visits to urgent care centers and emergency departments

    ( Read More )

    Urgent message: While pediatric elbow injuries can be a simple fix in an urgent care setting, understanding mechanism of injury and recognizing cases where referral is warranted help ensure positive outcomes. Pediatric musculoskeletal injuries comprise approximately 12% of the 10 million annual visits to urgent care centers and emergency departments

    read more →
  • 01 2017 March

    Who’s the Boss? The Organizational Impact of Bypassing the Chain of Command

    Urgent message: A chain of command exists in most organizations to assure efficient and accurate communication, orderly and organized business operations, and proper allocation of time and resources. When the chain of command is broken, however, the entire business can suffer.  In American business culture, organizations are typically built in

    ( Read More )

    Urgent message: A chain of command exists in most organizations to assure efficient and accurate communication, orderly and organized business operations, and proper allocation of time and resources. When the chain of command is broken, however, the entire business can suffer.  In American business culture, organizations are typically built in

    read more →
  • 01 2017 March

    An Uncommon Mechanism of Work-Related Partial-Thickness Triceps Tear

    Urgent message: Triceps tears are an uncommon acute injury that can occur from multiple mechanisms, including direct trauma. Assessment of these injuries requires obtaining a medical history and exam and a knowledge of characteristic diagnostic imaging findings. Early diagnosis and identification in patients presenting to an urgent care center is

    ( Read More )

    Urgent message: Triceps tears are an uncommon acute injury that can occur from multiple mechanisms, including direct trauma. Assessment of these injuries requires obtaining a medical history and exam and a knowledge of characteristic diagnostic imaging findings. Early diagnosis and identification in patients presenting to an urgent care center is

    read more →
  • 20 2017 February

    Medical Care for Traveling Teams: An Alternative View of Travel Medicine

    Urgent message: International travel and high-impact competitive sports combine to equal a strong need for consistent, high-quality medical care that’s immediately accessible. Could your urgent care center provide it? Travel medicine, sports medicine, and episodic injury care are all within the purview of urgent care practice.1 Urgent care physicians and

    ( Read More )

    Urgent message: International travel and high-impact competitive sports combine to equal a strong need for consistent, high-quality medical care that’s immediately accessible. Could your urgent care center provide it? Travel medicine, sports medicine, and episodic injury care are all within the purview of urgent care practice.1 Urgent care physicians and

    read more →
  • 06 2017 February

    How Blogging Can Drive SEO for Your Urgent Care Facility

    Urgent Message: Blogging is a relatively simple, inexpensive, and completely customized marketing tool too often underutilized by urgent care operators. Employed correctly, however, it can help search engines deliver potential patients to your website at any time of day or night. These days, it doesn’t matter if a patient is

    ( Read More )

    Urgent Message: Blogging is a relatively simple, inexpensive, and completely customized marketing tool too often underutilized by urgent care operators. Employed correctly, however, it can help search engines deliver potential patients to your website at any time of day or night. These days, it doesn’t matter if a patient is

    read more →

Images Challenge

Back Pain After Falling from a Ladder

A 21-year-old male presents to your urgent care center complaining of back pain after falling from a ladder. He is unclear about the exact point

March 13, 2017

Web Exclusive

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Managing Your Urgent Care Center’s Emotional Culture

Urgent message: As in most business settings, urgent care operators emphasize the importance of a positive cognitive culture. Given the close quarters and frequent interaction

March 22, 2017
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Issues

March 2017

March 3, 2017
February 2017
February 2, 2017
January 2017
January 9, 2017
December 2016
December 16, 2016
November 2016
November 2, 2016

Clinical

Pediatric Elbow Assessment: An Urgent Care Approach

Urgent message: While pediatric elbow injuries can be a simple fix in an urgent care setting, understanding mechanism of injury and recognizing cases where referral is warranted help ensure positive outcomes. Pediatric musculoskeletal injuries comprise approximately 12% of the 10 million annual visits to urgent care centers and emergency departments

March 1, 2017
Early Diabetes Screening in the Urgent Care, Part 2

Practice Management

Who’s the Boss? The Organizational Impact of Bypassing the Chain of Command

Urgent message: A chain of command exists in most organizations to assure efficient and accurate communication, orderly and organized business operations, and proper allocation of time and resources. When the chain of command is broken, however, the entire business can suffer.  In American business culture, organizations are typically built in

March 1, 2017
Using Telemedicine to Improve Throughput and Build Market Share

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