• 27 2017 March

    The Top 10 Mistakes Hospitals Make in the Urgent Care Business

    Introduction It should not be surprising that when hospital executives and personnel sit down to discuss issues and problems around population health, accountable care organization (ACO) integration, network development, cost containment, new product lines, hospital readmission rates, care coordination, and related topics they often arrive at hospital-centric and hospital-based solutions

    ( Read More )

    Introduction It should not be surprising that when hospital executives and personnel sit down to discuss issues and problems around population health, accountable care organization (ACO) integration, network development, cost containment, new product lines, hospital readmission rates, care coordination, and related topics they often arrive at hospital-centric and hospital-based solutions

    read more →
  • 27 2017 March

    Acute Compartment Syndrome—An Urgent Care Review

    Urgent message: Acute compartment syndrome (ACS) is an important high-risk diagnosis to exclude when evaluating peripheral extremity injury. Providers must maintain a high clinical index of suspicion with careful attention to the history and mechanics of injury in an urgent care setting to preclude the devastating, rapidly developing sequela of

    ( Read More )

    Urgent message: Acute compartment syndrome (ACS) is an important high-risk diagnosis to exclude when evaluating peripheral extremity injury. Providers must maintain a high clinical index of suspicion with careful attention to the history and mechanics of injury in an urgent care setting to preclude the devastating, rapidly developing sequela of

    read more →
  • 22 2017 March

    Managing Your Urgent Care Center’s Emotional Culture

    Urgent message: As in most business settings, urgent care operators emphasize the importance of a positive cognitive culture. Given the close quarters and frequent interaction among colleagues and patients, however, emotional culture can also have a strong influence on quality of care, patient and employee satisfaction—and even the success of

    ( Read More )

    Urgent message: As in most business settings, urgent care operators emphasize the importance of a positive cognitive culture. Given the close quarters and frequent interaction among colleagues and patients, however, emotional culture can also have a strong influence on quality of care, patient and employee satisfaction—and even the success of

    read more →
  • 07 2017 March

    My Patient Wants to Ruin My Reputation—Now How Do I Fix It?

    Urgent message: When a patient says, ‘I had a bad experience,’ you should hear, ‘I know how you can improve your service.’ Adopt that mindset and you’ll start to welcome even negative feedback—and learn to use it to your advantage. Did you know there are some urgent care centers who

    ( Read More )

    Urgent message: When a patient says, ‘I had a bad experience,’ you should hear, ‘I know how you can improve your service.’ Adopt that mindset and you’ll start to welcome even negative feedback—and learn to use it to your advantage. Did you know there are some urgent care centers who

    read more →
  • 01 2017 March

    Should an Urgent Care Operator Check the National Sex Offender Registry When Hiring Employees?

    Urgent message: Failure to identify risks in a new hire’s background can result in “negligent hiring” liability for an urgent care operator, but there are also limitations in what information a center can seek on an applicant. The approximately 7,100 urgent care centers in the United States employ physicians, NPs,

    ( Read More )

    Urgent message: Failure to identify risks in a new hire’s background can result in “negligent hiring” liability for an urgent care operator, but there are also limitations in what information a center can seek on an applicant. The approximately 7,100 urgent care centers in the United States employ physicians, NPs,

    read more →
  • 01 2017 March

    Pediatric Elbow Assessment: An Urgent Care Approach

    Urgent message: While pediatric elbow injuries can be a simple fix in an urgent care setting, understanding mechanism of injury and recognizing cases where referral is warranted help ensure positive outcomes. Pediatric musculoskeletal injuries comprise approximately 12% of the 10 million annual visits to urgent care centers and emergency departments

    ( Read More )

    Urgent message: While pediatric elbow injuries can be a simple fix in an urgent care setting, understanding mechanism of injury and recognizing cases where referral is warranted help ensure positive outcomes. Pediatric musculoskeletal injuries comprise approximately 12% of the 10 million annual visits to urgent care centers and emergency departments

    read more →
  • 01 2017 March

    Who’s the Boss? The Organizational Impact of Bypassing the Chain of Command

    Urgent message: A chain of command exists in most organizations to assure efficient and accurate communication, orderly and organized business operations, and proper allocation of time and resources. When the chain of command is broken, however, the entire business can suffer.  In American business culture, organizations are typically built in

    ( Read More )

    Urgent message: A chain of command exists in most organizations to assure efficient and accurate communication, orderly and organized business operations, and proper allocation of time and resources. When the chain of command is broken, however, the entire business can suffer.  In American business culture, organizations are typically built in

    read more →
  • 06 2017 February

    How Blogging Can Drive SEO for Your Urgent Care Facility

    Urgent Message: Blogging is a relatively simple, inexpensive, and completely customized marketing tool too often underutilized by urgent care operators. Employed correctly, however, it can help search engines deliver potential patients to your website at any time of day or night. These days, it doesn’t matter if a patient is

    ( Read More )

    Urgent Message: Blogging is a relatively simple, inexpensive, and completely customized marketing tool too often underutilized by urgent care operators. Employed correctly, however, it can help search engines deliver potential patients to your website at any time of day or night. These days, it doesn’t matter if a patient is

    read more →

Images Challenge

Back Pain After Falling from a Ladder

A 21-year-old male presents to your urgent care center complaining of back pain after falling from a ladder. He is unclear about the exact point

March 13, 2017

Web Exclusive

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Managing Your Urgent Care Center’s Emotional Culture

Urgent message: As in most business settings, urgent care operators emphasize the importance of a positive cognitive culture. Given the close quarters and frequent interaction

March 22, 2017
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Issues

April 2017

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December 16, 2016

Clinical

Acute Compartment Syndrome—An Urgent Care Review

Urgent message: Acute compartment syndrome (ACS) is an important high-risk diagnosis to exclude when evaluating peripheral extremity injury. Providers must maintain a high clinical index of suspicion with careful attention to the history and mechanics of injury in an urgent care setting to preclude the devastating, rapidly developing sequela of

March 27, 2017

Practice Management

The Top 10 Mistakes Hospitals Make in the Urgent Care Business

Introduction It should not be surprising that when hospital executives and personnel sit down to discuss issues and problems around population health, accountable care organization (ACO) integration, network development, cost containment, new product lines, hospital readmission rates, care coordination, and related topics they often arrive at hospital-centric and hospital-based solutions

March 27, 2017

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