Avoid Wasting Your Employee’s Time

Urgent message: A manager’s words are important to employees, which is why sensitivity is required to avoid small talk being acted upon as unintended suggestions or demands. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. When most people think of wasted time at the office, their mind automatically goes to an employee sitting behind a desk browsing the web or playing computer solitaire. In reality, one of the biggest wastes of employees’ time …
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Point of Care Ultrasound (POCUS) in Urgent Care

Urgent message: Once a rarity in the urgent care setting, point-of-care ultrasound imaging capabilities are on the rise in our industry. Falling prices and increased portability provide new opportunities to manage more patients on site, facilitating better outcomes and higher patient satisfaction for many. James Hicks, MD The Case An 85-year-old resident of an assisted-living facility presents to the urgent care center in early autumn with complaints of wheezing. Staff are concerned that she has bronchitis. On physical examination she is an afebrile elderly woman with diffuse bilateral wheezes but …
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Does Your Urgent Care Need a Chaperone Policy?

Urgent message: In today’s world of flying accusations of personal misconduct, having a clearly defined (and followed) chaperone policy helps protect both providers and patients. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor for The Journal of Urgent Care Medicine. In light of the recent explosion of sexual assault and abuse allegations being made across the country, many medical practices have turned to chaperones as a way to mitigate risk. Though the idea of a chaperone, due to the nature …
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Developing an Emergency Preparedness Plan for Urgent Care

Urgent Message: In order for urgent care to meet the on-demand healthcare needs of the community, it must have a plan to continue operations in the face of unpredictable service disruptions due to manmade or natural disaster. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. From hurricanes to earthquakes to power outages, natural and manmade disasters are on the rise, and in no field is emergency preparedness more critical than in healthcare. For …
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Is it Workaholism if You Love What You Do?

Urgent message: While the term “workaholic” has traditionally carried the stigma of addiction and resulting health concerns, new evidence suggests immersing yourself in work isn’t necessary a bad thing, if it’s something you love. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care, LLC and is Practice Management Editor of The Journal of Urgent Care Medicine. Picture the workaholic in your life. We all know one. What comes to mind? Probably someone staying a few hours late at the office every day “just to wrap up …
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