Don’t Let Envy Destroy Your Urgent Care Team

 Urgent message: In a world that is ultra-competitive, there is no way to avoid envy in the workplace—even a workplace that exists to help others, like an urgent care center. Whether due to promotions, unequal compliments from a boss, or who gets the new office chair, employees are often envious of their coworkers. From executives to interns, or physicians to medical assistants, envy is a trap we must learn to avoid. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of …
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Want to Be a Better Urgent Care Manager? Get to Bed!

Urgent message: While many rising managers believe there is virtue to “burning the midnight oil,” in reality they may be setting a bad example that undermines their team’s motivation, effectiveness, and even ethics, while putting their own health at risk. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Great managers are always looking for ways to improve, become better leaders, and be more effective. What if it was as easy as going to …
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Think You Can Spot Strong Leadership? Think Again!

Urgent message: While developing “leaders” seek to emulate the behaviors of other strong leaders, such may be misguided because behavior is often the result of situational factors. Instead, we should seek to emulate how strong leaders think, as thought processes can be applied to any number of situations. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Leaders come in all forms. Some blend with the crowd, quietly guiding a group toward success. Others …
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How to Deal with a Liar

Urgent message: It’s human nature that some of the patients, employees, and vendors urgent care providers and operators deal with on a daily basis will twist the truth to gain an advantage. Key for urgent care leaders, who need correct information to make good decisions, is to recognize when you’re being lied to and to have a rational, calculated approach for responding. Alan A. Ayers, MBA, MAcc is Chief Executive Officer at Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine Whether it’s the …
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Avoid Wasting Your Employee’s Time

Urgent message: A manager’s words are important to employees, which is why sensitivity is required to avoid small talk being acted upon as unintended suggestions or demands. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. When most people think of wasted time at the office, their mind automatically goes to an employee sitting behind a desk browsing the web or playing computer solitaire. In reality, one of the biggest wastes of employees’ time …
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