Preventing Sexual Harassment in the Urgent Care Workplace

Urgent message: Recent high-profile sexual harassment allegations in Hollywood and Washington beg the question as to whether urgent care operators should proactively adopt a policy addressing sexual harassment. Alan Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. The #MeToo movement has been sweeping the nation as of late, impacting Hollywood and Washington, DC in immense ways. However, the push against sexual harassment in the workplace is not limited to movie stars and politicians. Unfortunately, sexual …
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The Dangers of Sitting Down on the Job

Urgent message: Prolonged sitting has been called the “new smoking” causing a host of diseases, making it a concern for both employees and employers. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Think about your typical workday for a moment: What does it look like? You sit at your desk for a significant period of time, of course. You also are likely to sit in a meeting or two, and you will probably …
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Beware of Digital Distractions in the Workplace

Urgent message: While the launch of handheld technologies, email, messaging, and social media brought an immediate increase in productivity through the ability to access information instantly, over time these modern wonders have proven to become a distraction in the workplace. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Whether it’s email, social media, or internet searches, the modern workplace is a hive of distractions that are damaging to productivity. Now more than ever, employees …
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Patient-Centered Urgent Care is Our Objective

Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care, LLC and is Practice Management Editor of The Journal of Urgent Care Medicine Urgent message: Consumers drawn by the convenience, affordability, and service provided by urgent care centers continue to fuel industry-wide growth. Successful urgent care practices embrace a patient-centered delivery model that appropriately delegates tasks, focuses on respectful communication, and continually develops providers and staff. Profitability in urgent care is driven by throughput—seeing more patients more quickly not only results in greater patient satisfaction, positive word …
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Avoid CLIA-Waived Testing Violations in Urgent Care

Urgent message: Most of the laboratory testing that occurs in urgent care consists of simple, on-site tests that are “waived” from federal CLIA regulations—but urgent care centers must still comply with standards affecting their CLIA waiver. All facilities in the United States that perform laboratory testing on human specimens for health assessment or the diagnosis, prevention, or treatment of disease are regulated under the Clinical Laboratory Improvement Amendments of 1988 (CLIA). CLIA requires laboratories to be certificated by individual states as well as by the Centers for Medicare & Medicaid …
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