How Urgent Care Managers Can Support Their Employees Through the Grieving Process

Urgent message: Everyone will experience some kind of loss in their lifetime; all too often, however, the workplace is ill-equipped to support grieving teammates. While anyone can provide kind words to a grief-stricken relative, friend, or coworker, managers in the urgent care setting have a unique role to fill—as human beings and as leaders. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Unfortunately, through their training, most medical providers have observed the grieving …
Read More

Patients vs Consumers—What’s the Correct Term in Urgent Care?

Urgent message: As the debate rages as to whether today’s healthcare recipient should be regarded as a patient or a consumer, urgent care should consider which of the two mindsets will have the greatest positive impact on its care delivery model. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. The advent of high-deductible health plans (HDHPs) has shifted a greater financial burden onto the healthcare recipient. This and other cost-sharing mechanisms have combined …
Read More

Making Your Urgent Care More Child-Friendly

Urgent message: As urgent care centers look to differentiate themselves in saturated and competitive markets, a concerted effort to make their centers more “kid-friendly” will hold great appeal to the “soccer mom” demographic that represents their primary marketing target. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Urgent care experienced rapid growth in its beginning stages partly due to its appeal to the “soccer moms” of suburban America where the first centers sprang …
Read More

Repair of Split Earlobe Lacerations in the Urgent Care

Urgent message: Patients presenting to the urgent care center with split earlobe injuries can have their defect repaired with good cosmetic results. This minor office-based procedure can be easily performed in this venue by the urgent care provider. Oscar D. Almeida, Jr., MD, FACOG, FACS Dating back to the 2nd Century in the Roman Empire, earrings have remained a staple of human fashion. Today, the popular use of earrings has become gender neutral. The expanded use and differing styles/shapes of earrings have resulted in an increased risk for earlobe injuries …
Read More

JUCM Bonus Feature: Top 10 Things to Know in the Wake of an Urgent Care Acquisition

Lou Ellen Horwitz, MA Finally, after months of looking for the right health system partner, you have a deal to purchase your clinics. Congratulations! There are many positives in your decision to partner to achieve your vision. And get ready. The next year or so, for yourself and your leadership team, will be extremely exciting, sometimes frustrating, and often a bit terrifying. To help you prepare, we offer some tips for surviving before, during, and after the sale. Make changes fast. If you have been considering any major changes to …
Read More
Loading...