Handling Paid Time-Off in Overtime and Unpaid Leave Situations

Urgent message: Paid time-off (PTO) is a common benefit among urgent care providers, but when urgent care operators benefit from an “always on” culture that is open evenings, weekends, and holidays, there may be times when employees are unable to utilize their PTO and expect some kind of accommodation for sacrificing this benefit back to the company. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. According to the Society for Human Resource Management …
Read More

Facebook Friendship Between Leaders and Employees: A Good Idea?

Urgent message: Social media strengthens friendships through the sharing of life experiences and common interests, but is it really a good idea for providers or administrators in an urgent care practice to become quite so personal with employees (and vice-versa)? Do you want to be my friend? For children, this is a simple question. Kids are able to form friendships over simple, common bonds, like a shared love of the playground slide or an animated character. Like everything else, the matter of friendship becomes more complicated as we move into …
Read More
Staying Power: How to Retain Your Best People

Staying Power: How to Retain Your Best People

Urgent message: In increasingly competitive labor markets, ongoing success requires keeping your best people happy. A “stay interview” is one mechanism that can be used to identify at-risk employees and learn what you can do to keep them from leaving. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. The recent Gallup State of the American Workplace 2017 Report confirmed an unpleasant truth that many healthcare organizations already know: It’s getting harder to keep …
Read More

Improving Patient Flow in Urgent Care Through Online Appointment Scheduling

Urgent message: Convenient, quality, same-day care is one of the hallmarks of the urgent care setting. Many operators have moved to offer preregistration to speed visits along, but the question of whether an online appointment system would be effective in further improving efficiency in visits has not been studied previously. Introduction The aim of our study was to evaluate how the implementation of an online appointment scheduling system would affect wait times and throughput in our urgent care facility. We hypothesized that implementing an online appointment scheduling system at our …
Read More
How To Add a Personal Touch to Your Urgent Care Practice

How To Add a Personal Touch to Your Urgent Care Practice

Urgent message: Traditional marketing and advertising only goes so far in building an urgent care practice. That’s why developing personal relationships with patients, staff, and other stakeholders is key to differentiating your practice, driving patient loyalty that results in repeat visits, and spurring positive word-of-mouth in your community. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine Whoever said urgent care can’t be personal? Sure, the practice model is episodic with a heavy emphasis …
Read More
Loading...