Provider Burnout is Real; Show Compassion for Yourself

Provider Burnout is Real; Show Compassion for Yourself

 Urgent message: The life of an urgent care physician entails having compassion for patients, but to prevent the very real phenomenon of physician burnout, compassion should start with yourself. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. We’ve all heard the announcement on the airline, “Before assisting other passengers, please secure your own oxygen first.” Yet, physicians and …

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The Comfort Elephant in the (Waiting) Room

The Comfort Elephant in the (Waiting) Room

Urgent message: Helping staff understand the difference between true service animals, vs those that merely bring comfort to patients, is a good first step toward ensuring your waiting room is safe and comfortable for all—and that your urgent care operation is in compliance with applicable laws. If the emergency department can claim to have seen everything, the urgent care can claim to have seen almost everything. This includes patients who believe it is their right …

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Don’t Let Envy Destroy Your Urgent Care Team

Don’t Let Envy Destroy Your Urgent Care Team

 Urgent message: In a world that is ultra-competitive, there is no way to avoid envy in the workplace—even a workplace that exists to help others, like an urgent care center. Whether due to promotions, unequal compliments from a boss, or who gets the new office chair, employees are often envious of their coworkers. From executives to interns, or physicians to medical assistants, envy is a trap we must learn to avoid. Alan A. Ayers, MBA, …

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Want to Be a Better Urgent Care Manager? Get to Bed!

Want to Be a Better Urgent Care Manager? Get to Bed!

Urgent message: While many rising managers believe there is virtue to “burning the midnight oil,” in reality they may be setting a bad example that undermines their team’s motivation, effectiveness, and even ethics, while putting their own health at risk. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Great managers are always looking for ways to improve, become …

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Think You Can Spot Strong Leadership? Think Again!

Think You Can Spot Strong Leadership? Think Again!

Urgent message: While developing “leaders” seek to emulate the behaviors of other strong leaders, such may be misguided because behavior is often the result of situational factors. Instead, we should seek to emulate how strong leaders think, as thought processes can be applied to any number of situations. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Leaders come …

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How to Deal with a Liar

How to Deal with a Liar

Urgent message: It’s human nature that some of the patients, employees, and vendors urgent care providers and operators deal with on a daily basis will twist the truth to gain an advantage. Key for urgent care leaders, who need correct information to make good decisions, is to recognize when you’re being lied to and to have a rational, calculated approach for responding. Alan A. Ayers, MBA, MAcc is Chief Executive Officer at Velocity Urgent Care …

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Avoid Wasting Your Employee’s Time

Avoid Wasting Your Employee’s Time

Urgent message: A manager’s words are important to employees, which is why sensitivity is required to avoid small talk being acted upon as unintended suggestions or demands. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. When most people think of wasted time at the office, their mind automatically goes to an employee sitting behind a desk browsing the …

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Point of Care Ultrasound (POCUS) in Urgent Care

Point of Care Ultrasound (POCUS) in Urgent Care

Urgent message: Once a rarity in the urgent care setting, point-of-care ultrasound imaging capabilities are on the rise in our industry. Falling prices and increased portability provide new opportunities to manage more patients on site, facilitating better outcomes and higher patient satisfaction for many. James Hicks, MD   The Case An 85-year-old resident of an assisted-living facility presents to the urgent care center in early autumn with complaints of wheezing. Staff are concerned that she …

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Does Your Urgent Care Need a Chaperone Policy?

Does Your Urgent Care Need a Chaperone Policy?

Urgent message: In today’s world of flying accusations of personal misconduct, having a clearly defined (and followed) chaperone policy helps protect both providers and patients. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor for The Journal of Urgent Care Medicine. In light of the recent explosion of sexual assault and abuse allegations being made across the country, many medical practices have turned to chaperones as …

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Developing an Emergency Preparedness Plan for Urgent Care

Developing an Emergency Preparedness Plan for Urgent Care

Urgent Message: In order for urgent care to meet the on-demand healthcare needs of the community, it must have a plan to continue operations in the face of unpredictable service disruptions due to manmade or natural disaster. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. From hurricanes to earthquakes to power outages, natural and manmade disasters are on …

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