Does Your Urgent Care Need a Chaperone Policy?

Does Your Urgent Care Need a Chaperone Policy?

Urgent message: In today’s world of flying accusations of personal misconduct, having a clearly defined (and followed) chaperone policy helps protect both providers and patients. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor for The Journal of Urgent Care Medicine. In light of the recent explosion of sexual assault and abuse allegations being made across the country, many medical practices have turned to chaperones as …

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Developing an Emergency Preparedness Plan for Urgent Care

Developing an Emergency Preparedness Plan for Urgent Care

Urgent Message: In order for urgent care to meet the on-demand healthcare needs of the community, it must have a plan to continue operations in the face of unpredictable service disruptions due to manmade or natural disaster. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. From hurricanes to earthquakes to power outages, natural and manmade disasters are on …

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Is it Workaholism if You Love What You Do?

Is it Workaholism if You Love What You Do?

Urgent message: While the term “workaholic” has traditionally carried the stigma of addiction and resulting health concerns, new evidence suggests immersing yourself in work isn’t necessary a bad thing, if it’s something you love. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care, LLC and is Practice Management Editor of The Journal of Urgent Care Medicine. Picture the workaholic in your life. We all know one. What comes to mind? Probably …

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Handling Paid Time-Off in Overtime and Unpaid Leave Situations

Handling Paid Time-Off in Overtime and Unpaid Leave Situations

Urgent message: Paid time-off (PTO) is a common benefit among urgent care providers, but when urgent care operators benefit from an “always on” culture that is open evenings, weekends, and holidays, there may be times when employees are unable to utilize their PTO and expect some kind of accommodation for sacrificing this benefit back to the company. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor …

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Facebook Friendship Between Leaders and Employees: A Good Idea?

Facebook Friendship Between Leaders and Employees: A Good Idea?

Urgent message: Social media strengthens friendships through the sharing of life experiences and common interests, but is it really a good idea for providers or administrators in an urgent care practice to become quite so personal with employees (and vice-versa)? Do you want to be my friend? For children, this is a simple question. Kids are able to form friendships over simple, common bonds, like a shared love of the playground slide or an animated …

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Staying Power: How to Retain Your Best People

Staying Power: How to Retain Your Best People

Urgent message: In increasingly competitive labor markets, ongoing success requires keeping your best people happy. A “stay interview” is one mechanism that can be used to identify at-risk employees and learn what you can do to keep them from leaving. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. The recent Gallup State of the American Workplace 2017 Report …

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Improving Patient Flow in Urgent Care Through Online Appointment Scheduling

Improving Patient Flow in Urgent Care Through Online Appointment Scheduling

Urgent message: Convenient, quality, same-day care is one of the hallmarks of the urgent care setting. Many operators have moved to offer preregistration to speed visits along, but the question of whether an online appointment system would be effective in further improving efficiency in visits has not been studied previously. Introduction The aim of our study was to evaluate how the implementation of an online appointment scheduling system would affect wait times and throughput in …

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How To Add a Personal Touch to Your Urgent Care Practice

How To Add a Personal Touch to Your Urgent Care Practice

Urgent message: Traditional marketing and advertising only goes so far in building an urgent care practice. That’s why developing personal relationships with patients, staff, and other stakeholders is key to differentiating your practice, driving patient loyalty that results in repeat visits, and spurring positive word-of-mouth in your community. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine Whoever said …

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The Power of the First Call: Building Command Telephone Presence

The Power of the First Call: Building Command Telephone Presence

Urgent message: After an urgent care center spends thousands of dollars on marketing and advertising to raise awareness, it should be fully prepared to “welcome” patients whose first interaction with the practice is often by telephone. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. As a volume-driven practice model, urgent care must utilize a number of expensive marketing …

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Preventing Medication Errors in the Urgent Care Center

Preventing Medication Errors in the Urgent Care Center

Urgent message: Medications can heal, but they can also be deadly. That’s why protocols and controls, supported by rigorous and frequent documentation, are needed to reduce the possibility of medication errors in the urgent care setting. The most recent 10-year study on medical errors by the Institute of Medicine of the National Academies (sponsored by The Centers for Medicare and Medicaid Services) found that medication errors are by far the most common medical errors, harming …

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