What Are the Reporting Obligations of Urgent Care Centers for COVID-19 Patients?

What Are the Reporting Obligations of Urgent Care Centers for COVID-19 Patients?

Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor for The Journal of Urgent Care Medicine.  Urgent message: Many patients are deterred from getting a COVID-19 or antibody test because they fear being added to a government “surveillance list” or harassment (tracing) of their “contacts.” While urgent care centers or their third-party labs are required to report individual test results, they can assure patients that datasets …

Read More
The Psychology of Why Your Patients Love You or Hate You

The Psychology of Why Your Patients Love You or Hate You

Urgent message: Often, it seems that patients and families either love you or hate you. There’s a science to why they feel those extremes, though—and understanding it can increase your chance of engendering patient loyalty and positive reviews.  Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. As a measurement of patient satisfaction, operations execution, and future business success, …

Read More
What the Families First Coronavirus Act Means for Urgent Care Operators and Employees

What the Families First Coronavirus Act Means for Urgent Care Operators and Employees

Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Senior Editor, Practice Management of The Journal of Urgent Care Medicine. Urgent message:  The Families First Coronavirus Act creates an obligation for small- and medium-sized businesses to pay employees who take time off work for specified reasons caused by the COVID-19 pandemic. Affected employers must be prepared to implement the Act’s leave programs on or before April 2, 2020. Urgent …

Read More

‘Occupational Exposure’ to COVID-19

Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Urgent Message: Exposure to coronavirus by an urgent care provider or staff can lead to absence from work, unplanned medical expenses, and invoke short-term disability. Take precautions and create a business infectious disease outbreak response plan that you can share with everyone at your facilities. “Wash your hands!” Anytime you …

Read More
How Does a Private Equity Buyer View the Future Landscape of Urgent Care?

How Does a Private Equity Buyer View the Future Landscape of Urgent Care?

Urgent message: Private equity remains highly interested in the urgent care sector and will continue to be an active buyer group, but the next generation of leading platforms will need to demonstrate superior operational competencies and a differentiated growth strategy.  Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care, LLC and is Practice Management Editor of The Journal of Urgent Care Medicine. At the 2020 ConvUrgent Care Conference in Scottsdale, AZ, …

Read More
Strategic Real Estate Tactics in Urgent Care Site Selection

Strategic Real Estate Tactics in Urgent Care Site Selection

Alan A. Ayers, MBA, is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine.  Urgent message: When competing in crowded, heavily saturated urgent care markets, employing strategic real estate tactics in site selection can give your urgent care center an edge over the competition. Urgent care is a retail business, so site selection is critical in getting patients through the door. Most owner-operators understand the …

Read More
A Capitol Idea: The Highly Competitive Washington, DC Market Holds Insights For Urgent Care Success

A Capitol Idea: The Highly Competitive Washington, DC Market Holds Insights For Urgent Care Success

Urgent message: While the Washington, DC metro area has the population density, affluence and economic stability to make it attractive for urgent care, an examination of the dynamics and challenges of such a fiercely competitive, crowded market can reveal success strategies that can be applied in any urgent care market.  Alan Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. The …

Read More

Laceration Repair: Why Quality Instruments Are Important for Patients, Clinicians, Hospitals, and Urgent Care

Urgent message: Laceration repair is one of the first skills urgent care clinicians are expected to learn and master. While much research and coursework are devoted to proper technique, very little attention has been paid to the tools of the trade. The author conducted his own research project to understand the essence of the individual instruments and instrument kits in  the hope of optimizing (or improving) their design and use. Patrick O’Malley, MD INTRODUCTION Urgent …

Read More
If Your Business Doesn’t Work on Paper, It Won’t Work in Reality!

If Your Business Doesn’t Work on Paper, It Won’t Work in Reality!

Alan A. Ayers, MBA, MAcc is Chief Executive Officer at Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Urgent message: A business plan should never be a formality to meet bank or investor requirements. Rather, it should represent a rigorous testing of all your analyses and assumptions around a business decision. Because, sometimes, the “best” outcome from diligent business planning just might be the decision to forego the opportunity …

Read More
Expanding Your Urgent Care Product Line with Massage Therapy, Aesthetics, and Body Sculpting

Expanding Your Urgent Care Product Line with Massage Therapy, Aesthetics, and Body Sculpting

Expanding Your Urgent Care Product Line with Massage Therapy, Aesthetics, and Body Sculpting Urgent message: Maintaining not only growth but also profitability in the increasingly competitive urgent care marketplace requires a willingness to seek out and assess new services, and the wherewithal to offer those deemed to be a good fit for your business model. “Spa services” may be one such possibility warranting consideration. Michael F. Boyle MD, MBA, FACEP, Derrick Cooney, MD, and Keith …

Read More