Is PrEP Appropriate for Urgent Care?

Urgent message: Ever since HIV pre-exposure prophylaxis (PrEP) was approved by the FDA in 2012, urgent care centers have been offering this service in increasing numbers as a way to increase revenue and serve new patient segments. However, some healthcare professionals question whether urgent care is an appropriate venue for dispensing such a powerful medication, as it can carry with it dangerous side effects and, if misused, serious health consequences. Alan A. Ayers, MBA, MAcc Urgent message: Ever since HIV pre-exposure prophylaxis (PrEP) was approved by the FDA in 2012, …
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Becoming the Employer of Choice for the Emerging Urgent Care Workforce

Urgent message: A tight labor market combined with stagnant real wage growth and shifting worker expectations has placed the onus on employers to rethink their approaches to attracting, engaging, and retaining talent. Thus, the challenge for talent-hungry industries such as healthcare is to fully reimagine their workplaces such that they become the “employer of choice” for the modern, millennial-dominated workforce. Alan A. Ayers, MBA, MAcc As a nation, the U.S. is well into what experts have dubbed the “new economy”—a buzzword denoting the economic transition from manufacturing-based to service-oriented. And …
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How Urgent Care is the Antidote to Traditional Doctors’ Offices

Urgent message: Changing consumer expectations have led experts to question the future viability of “traditional” doctors’ offices, but urgent care provides a model for shifting from “caregiver-focused” to “patient-centric” care. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. In the not-so-distant future of healthcare, the familiar query Is the doctor in? could very well be met with a resounding No! when it comes to the traditional doctor’s office setting. Indeed, independent primary care …
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Building Ethical Organizations and Teams

Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine   Urgent message: As consumers pay closer attention to the ethical behaviors of the companies they do business with, the topic of workplace ethics has garnered renewed interest. Hence, the urgent care operator who makes a concerted effort to build an ethical workplace culture lays the groundwork for patient loyalty, motivated and productive employees, and financial success. Thanks to what seems like a steady stream …
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Establishing Success Habits for Leaders and Organizations

Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Urgent message: High achievers across industries and professions all share a common trait: the ability to leverage the power of habit to ingrain positive behaviors that lead to success. Hence, urgent care operators that can cultivate great habits in themselves and their teams effectively lay the foundation for a thriving operation. The urgent care model is one that is dynamic, fast-paced, and multifaceted, such that …
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