New Anthem App Could Cut Out Live Providers All Together

New Anthem App Could Cut Out Live Providers All Together

The last time Anthem made big news relevant to the urgent care community, it was something of a blessing: the insurer announced it was going to deny claims for emergency room visits that wound up being for nonemergent complaints, possibly incentivizing patients to go to urgent care instead. The reception might not be so warm for the company’s latest initiative, though. Anthem says it’s going to launch a new app that will allow its members …

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ED Traffic Slows When Cancer Patients Choose Urgent Care for Immediate Concerns

ED Traffic Slows When Cancer Patients Choose Urgent Care for Immediate Concerns

When someone with cancer experiences unexplained pain, nausea, or any number of symptoms that could be alarming given their condition, their first reaction may be to call their oncologist. The problem is, they’re often not available spontaneously. The next logical option, historically, has been the emergency room. We all know that sitting in a crowded waiting room full of sick people for hours is definitely not what the doctor would have ordered, though. As you’ve …

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It’s Festival Season—Are You Ready to Treat the Revelers?

It’s Festival Season—Are You Ready to Treat the Revelers?

As summer winds down, local chambers of commerce are trying to squeeze in end-of-season festivals dedicated to every type of food, music, and ethnic group imaginable. It’s prime time for major national events like the just-concluded Sturgis (SD) Motorcycle Rally, too. In the latter case, area healthcare facilities have learned they need extra staff on hand to treat bikers and onlookers who flood the town ever year; last year, local healthcare facilities saw 610 rally-related …

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Want to Know Why Patients Choose (or Don’t Choose) Urgent Care? Read This

Want to Know Why Patients Choose (or Don’t Choose) Urgent Care? Read This

The key attributes that have allowed urgent care to flourish are its ability to provide clinically excellent care in a way that is less time-consuming and lower cost than the emergency room, and more readily accessible than traditional office-based practices. That’s what we have to offer. The question is, how well does that match up with the rationale patients use when selecting their site of care? Pretty well, it turns out, if a new study …

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UCA Offers Payers Rationale for Higher Reimbursements, Broader Scope for Urgent Care

UCA Offers Payers Rationale for Higher Reimbursements, Broader Scope for Urgent Care

Urgent care centers offer convenience and quality care that patients need, at a cost that insurers should appreciate (especially when the alternative would be an emergency room bill). You know this, but sometimes it may seem like private and public payers alike don’t have a clue. The Urgent Care Association has put together a rationale to drive these points home in a position statement aptly titled Urgent Care Centers Deserve Fair Reimbursement for the Services …

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Call Centers Send a Lot of Children to the ED. Why Not Urgent Care?

Call Centers Send a Lot of Children to the ED. Why Not Urgent Care?

Depending on who you ask, telemedicine is either the next step forward in the evolution of patient care—and one that will foster revenue growth in the process—or gimmicky technology that will drive unnecessary prescriptions and end up diluting in-person visits. JUCM News readers have read valid rationale from both perspectives. Either way, though, it’s a growing phenomenon that urgent care patients are noticing, and getting curious about. Some telemedicine calls are handled by call centers. …

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Reaching Out to Young Patients in Need of Comfort Benefits Them, the Community—and You

Reaching Out to Young Patients in Need of Comfort Benefits Them, the Community—and You

Providing care for children sometimes means doing more than assessing health concerns. Something as simple as a stuffed animal can lessen the pain of a traumatic experience, such as a house fire or a natural disaster, and remind a child that even strangers care and are eager to provide comfort when it’s needed most. It also speaks volumes to their parents, who are likely to be extremely grateful—and to remember who took an extra step …

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Another State Sounds the Alarm on Hepatitis A Cases. Do You Know What to Do?

Another State Sounds the Alarm on Hepatitis A Cases. Do You Know What to Do?

Florida is the latest state to declare a public health emergency due to a spike in confirmed cases of hepatitis A. The state surgeon general announced there have been more than 2,000 so far this year—vs 548 in 2018 entirely. State and local health officials are investigating the sources, and urging residents to get vaccinated against hep A. Incidence has jumped in other parts of the country, as well. According to the Centers for Disease …

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Fueled by Private Equity, a Louisiana Urgent Care Company Triples in Size

Fueled by Private Equity, a Louisiana Urgent Care Company Triples in Size

Today, SouthStar Urgent Care has 11 clinics in relatively small markets in Louisiana. By year’s end, they expect to have 19; come 2020, they’re adding another 18, tripling their location count in the space of a few months. SouthStar’s new president and chief operating officer says the sudden, dramatic growth is a sign of the company’s commitment to Louisiana and its passion for supporting communities. While that may be, urgent care watchers also recognize it …

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Fail to Look Past the Presenting Complaint and You Could Land in Court—and Harm the  Patient

Fail to Look Past the Presenting Complaint and You Could Land in Court—and Harm the Patient

A woman presented to an urgent care center in Santa Fe, NM to have pain and bruising in her chest checked out after she took a fall. X-rays showed now evidence of fractures or contusion, so the woman was given a prescription for pain medication and released, with no instructions for follow-up care. Return trips to the same urgent care center followed suit. Months later, after visiting another healthcare provider, she was diagnosed with lung …

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