Patient Engagement Breeds Solid—and Lasting—Relationships

Patient Engagement Breeds Solid—and Lasting—Relationships

Advances in technology have smoothed many of the rough spots in keeping patient records, billing, and communication. The flip side of that is that healthcare consumers become more demanding all the time. Healthcare providers need to increase their focus on patient engagement to keep up. Urgent care operators actually have a great advantage in this area, as the nature of our business is inherently more consumer-oriented than, say, a traditional primary care office. The retail …

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If You’re Not Among This 1%, Consider Relying More on Diagnostic Tools

If You’re Not Among This 1%, Consider Relying More on Diagnostic Tools

Medical errors, no matter a clinician’s expertise or a facility’s reputation, are going to happen. A precious few are lethal, but even those that do not cause serious harm have the capacity to cripple your business when the affected patients take to social media or warn their friends and family to steer clear of your practice. A new Medscape post suggests only 1% of physicians are “master diagnosticians” who seldom make mistakes when diagnosing. The …

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Beware: As Avocado Consumption Rises, So Does Incidence of ‘Avocado Hand’

Beware: As Avocado Consumption Rises, So Does Incidence of ‘Avocado Hand’

A few years ago, it seemed like every urgent care clinician had a story about a nail gun injury. This year’s unexpected menace, however, is the humble avocado. Avocado consumption in the United States has risen 250% since 2002—which is great news for growers, but apparently a danger to unsuspecting aficionados. The problem isn’t disease or contamination, according to a Northwestern University emergency room physician quoted in a recent Advisory Board Daily Briefing. It’s operator …

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Use Seasonal Promotional Messages to Invite New Patients to Your Urgent Care Centers

Use Seasonal Promotional Messages to Invite New Patients to Your Urgent Care Centers

Summertime means more leisure time for most Americans, and the warmer weather can serve as a welcome invitation to enjoy outdoor activities that are inaccessible during much of the year. It’s also a great time to let residents in your area (and visitors from out of town, for that matter) know your capabilities to assist with seasonal health concerns. The operators of Mercy Urgent Care know western North Carolina is an appealing destination for hikers—and …

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Clothes May Not Make the Physician—But They Do Influence a Patient’s Perspective

Clothes May Not Make the Physician—But They Do Influence a Patient’s Perspective

Patients who get nervous around clinicians, even to the point of having a fast heart rate or elevated blood pressure, are said to be experiencing “white coat anxiety.” Don’t let that fool you. A professional image, including those white coats (and scrubs, as well) goes a long way toward helping patients feel they’re going to get excellent care, according to a new study published in BMJ Open. More than half of the 4,000+ patients who …

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Flexibility on Management’s Part May Help Stave Off Burnout in Providers

Flexibility on Management’s Part May Help Stave Off Burnout in Providers

Urgent care, by nature, is a fast-paced practice setting; patients come to your practice because they don’t feel like they can wait to see a primary care provider, after all. So, it shouldn’t come as a surprise that the pace can take its toll, especially on the clinical staff. Providers can reach the point of burnout if they’re not careful. Now, Practice Velocity has a few suggestions that might help, put forth in a blog …

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Onc Journal Advocates Trying to Keep Cancer Patients Out of the ED

Onc Journal Advocates Trying to Keep Cancer Patients Out of the ED

The emergency room presents bit of a paradox for many cancer patients, according to a new article published in the journal Oncology Nurse Advisor: A trip to the ED is risky for anyone with a compromised immune system—which would apply to many oncology patients—but at the same time cancer and related treatment can cause a seemingly endless list of complications that require immediate attention. “Visiting the ED is often a portal to hospitalization for these …

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Optimizing EHR Functions May Help Prevent Physician Burnout

Optimizing EHR Functions May Help Prevent Physician Burnout

Long hours, an overabundance of bureaucratic tasks, and perceived lack of respect from coworkers and administrators are the perfect recipe for physician burnout, if Medscape’s 2018 Physician Burnout and Depression Report is to be believed. Another source cited—increasing reliance on electronic health records—may also be the gateway to reducing the risk for burnout, however, according to a new article published online by Advisory Board. The difference between an EHR’s potential to be a burden or …

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Urgent Care Operators Can Help Reduce Elder Abuse—Here’s How

Urgent Care Operators Can Help Reduce Elder Abuse—Here’s How

Urgent care providers have become more attuned to signs of potential child abuse, realizing that the parents responsible might be nervous taking a child they’ve injured to their “regular” pediatrician. Visiting an urgent care center where the family may not be known can provide a false sense of security that the true nature of a child’s injuries would go unrecognized. There’s tons of information telling providers what to do about those suspicions, as well. We …

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Theft and Diversion of Opiates Are Ongoing Concerns for Urgent Care Operators

Theft and Diversion of Opiates Are Ongoing Concerns for Urgent Care Operators

It isn’t enough for urgent care clinicians to be more judicious in prescribing opiates for patients in pain. A seamless approach to medication security also has to be in place in order to thwart crooked workers looking to make a quick buck on the backs of addicts in need of a fix. A case in southwest Florida is a painful reminder that anyone with access to addictive drugs could land your business in trouble and …

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