A Cautionary Tale: ‘Unsafe Working Conditions’ May Prompt Urgent Care Docs to Strike

A Cautionary Tale: ‘Unsafe Working Conditions’ May Prompt Urgent Care Docs to Strike

Physicians at a West Coast urgent care chain have voted under the auspices of the Union of American Physicians and Dentists to authorize a strike because they believe they’re forced to work in unsafe conditions. Their complaints are a deficiency in personal protective equipment, combined with long shifts and patient volumes that the doctors say are putting themselves and patients at risk. The company, which operates 27 clinics in California and the state of Washington, …

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Urgent Care Operators Are Evolving in Response to the Pandemic

Urgent Care Operators Are Evolving in Response to the Pandemic

According to data from Experity, urgent care as a whole has come roaring back from several bleak months at the outset of the COVID-19 pandemic in the U.S. However, there are some dire predictions that we could all be in for a second wallop with children returning to school and flu season approaching. Some urgent care operators are taking a hard look at why they suffered so during the first wave—and are taking steps to …

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Another Urgent Warning from HHS: Emails Regarding Loan Relief May Be Phishing Attempts

Another Urgent Warning from HHS: Emails Regarding Loan Relief May Be Phishing Attempts

The National Government Services office issued yet another alert from the Department of Health and Human Services. This one concerns a new wave of phishing emails purported to be from the Small Business Administration, seeking private information regarding loan activity. NGS reports that the bogus emails, which spoof SBA’s loan relief webpage, include a malicious link. You can read the list of protective measures NGS advocates here. Ensure your team is aware of this threat, …

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Beware Postcards Fraudulently Demanding You Do a HIPAA Compliance Risk Assessment

Beware Postcards Fraudulently Demanding You Do a HIPAA Compliance Risk Assessment

If you’ve received a postcard purporting to be from the Office of Civil Rights (OCR), asking you to complete a “mandatory” HIPAA compliance risk assessment, be aware that it’s a fake. There is no such assessment required. National Government Services issued a warning to healthcare professionals to let them know that the URL and phone number included in the text of the postcard actually belong to a nongovernmental website for a group that offers marketing …

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Train Your Staff: Don’t Fall for Phony ‘Mask Exemption’ Cards

Train Your Staff: Don’t Fall for Phony ‘Mask Exemption’ Cards

There’s a new tactic being employed by people who don’t want to comply with rules on wearing a mask when entering any number of businesses, including urgent care centers. At least one “enterprising” company is even trying to make a buck off the issue, in fact, by producing a bogus “Medical Mask Exemption” card. It states that the bearer “is exempt from face mask usage requirements” and that “wearing a face mask poses a mental …

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The Rage Is Real; Is Your Team Prepared for Anti-Maskers?

The Rage Is Real; Is Your Team Prepared for Anti-Maskers?

You’ve probably seen videos of confrontations involving individuals who refuse to wear a face cover where one is required by local regulations or the proprietor to help stop the spread of COVID-19. Urgent care centers are not immune to this phenomenon. The question is, what would your staff do if a patient or family member came in without a mask and refused to comply with requests to put one on? An article just published in …

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Urgent Care Is Adapting to Fill Various Niches During the Pandemic; Don’t Get Left Behind

Urgent Care Is Adapting to Fill Various Niches During the Pandemic; Don’t Get Left Behind

As we’ve discussed in previous issues of JUCM News, urgent care was largely left out of the mix when public health officials were strategizing how to cope with the early days of the COVID-19 pandemic. Many centers scrambled to get testing supplies and then to establish themselves as testing centers; other, multilocation operators established some locations as “COVID-free” zones while instructing symptomatic patients to visit one particular clinic. Next Level Urgent Care is going another …

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It’s Time to ‘Invite’ Patients Back to Your Urgent Care Center—for Their Health and Your Economic Survival

It’s Time to ‘Invite’ Patients Back to Your Urgent Care Center—for Their Health and Your Economic Survival

Urgent care operators have suffered great economic hardship as many patients have ignored the need for same-day care because they were afraid of venturing out to a healthcare facility. The consequences of such decisions are even more perilous for the patient, of course. Some people may still be hesitant, so it’s time to be proactive in reminding them that you’re available to provide immediate, high-quality, safe care. Lifespan Urgent Care in Warwick, RI took that …

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COVID-19 Haunts Healthcare Workers at Bedtime. How Is Your Staff Sleeping?

COVID-19 Haunts Healthcare Workers at Bedtime. How Is Your Staff Sleeping?

Every American is under additional stress these days, whether it’s due to having to adapt to a new way of working, the strain of social isolation, worry over an at-risk family member, or illness itself. That burden is multiplied for urgent care providers and other clinicians, of course, as they’re on the frontlines of the crisis. An article just published in the journal Sleep and Breathing suggests there is a causal link between COVID-19 and …

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Take Stock of What Non Urgent Services You’re Prepared to Offer—and Let the Community Know

Take Stock of What Non Urgent Services You’re Prepared to Offer—and Let the Community Know

As we’ve told you, many patients concerned about exposing themselves to others who may have contracted COVID-19 have steered clear of healthcare facilities for acute but minor complaints, and certainly for preventive health visits. At some point that practice will exact a toll on our collective health, however. An urgent care provider at Upper Valley Urgent Care in El Paso, TX told television station KFOX-14 exactly that recently, at the same time sharing a valuable …

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