Could Refocusing on Respiratory Hygiene Be a Cure for Pandemic Fatigue?

Could Refocusing on Respiratory Hygiene Be a Cure for Pandemic Fatigue?

People are sick of wearing masks, wiping down their grocery carts, and sanitizing their hands every time they even think of touching a doorknob—so much so that there’s widespread rebellion against what we’ve come to view as basic hygiene practices in the time of COVID-19. We see evidence of this on the nightly news and social media throughout the day. What if we eased the “rules” a little, though—not because we’re bowing to people’s impatience …

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Mandates or Not, New Data Continue to Support the Protective Value of Wearing a Mask

Mandates or Not, New Data Continue to Support the Protective Value of Wearing a Mask

While various states are easing restrictions devised to help curb the spread of COVID-19, Texas has taken the most dramatic step by dropping its mask mandate altogether. This coincides with new data from the Centers for Disease Control and Prevention, published in MMWR, indicating that requiring people to wear masks in public places like retail establishments and restaurants helped reduce both the incidence of infection and deaths attributed to the virus. Between March 1 and …

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Shifting Priorities Could Open the Door to Greater Reliance on Urgent Care—if You’re Ready

Shifting Priorities Could Open the Door to Greater Reliance on Urgent Care—if You’re Ready

Whether it’s sensible or not, given that it would be generous to call distribution of the COVID-19 vaccine “clunky” up to this point, some large scale testing sites and public health centers are starting to shift their emphasis to immunization. In Florida, for example, the testing site located in a football stadium relocated to a much smaller mall space—with a vaccination operation moving from that mall to the stadium. So where are all the people …

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Some Patients May Be Losing Their Cool; Help Your Team Keep Theirs

Some Patients May Be Losing Their Cool; Help Your Team Keep Theirs

It’s expected that patients are not at their best when they enter an urgent care center. Clearly they’re not feeling well in one way or another. That’s probably compounded by the fact that they couldn’t get in to see their “regular” doctor—and the overall stresses of having to be around other sick people in the midst of a deadly pandemic. Tempers may be short. You and your team can’t afford to respond in a like …

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Follow-Up: Make the Case to Keep COVID-19 Testing in a Clinical Setting—for the Good of Patients and Your Practice

Follow-Up: Make the Case to Keep COVID-19 Testing in a Clinical Setting—for the Good of Patients and Your Practice

News that the Department of Defense and Department of Homeland Security were ready to plop down $230 million for at-home COVID-19 tests may have been great for the manufacturer, but it could have a deleterious effect on urgent care and other clinical settings that conduct testing—and on the patients the tests are designed to help, as well. The concern is that not all patients will be able to follow the instructions or be physically able …

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Follow-Up: You May Have to Motivate Staff Who Decline the COVID-19 Vaccine

Follow-Up: You May Have to Motivate Staff Who Decline the COVID-19 Vaccine

We warned you last week that trying to force hesitant staff members to receive the COVID-19 vaccine could be both ineffective and legally risky. That doesn’t mean you shouldn stop encouraging them to get the shot, however; after all, it’s for their own protection as well as that of their co-workers and patients. According to an article in The New York Times, some healthcare employers are offering cash, extra time off, and goods such as …

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Changing Office Hours Over the Holidays? Let Your Patients Know—Before They Get in the Car

Changing Office Hours Over the Holidays? Let Your Patients Know—Before They Get in the Car

The winter holidays are notorious for causing increases in trips to the emergency room. With hospitals already congested (again) due to the COVID-19 pandemic, it’s likely patients who slice a finger open while carving a roast, eat a questionable clam, or just have an ordinary sore throat will opt to visit an urgent care center instead of the ED. If you’ve done a good job in marketing your center, they’ll probably just hop in the …

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Be Warned—and Tell Patients: Holidays Are Causing Delays in COVID-19 Test Processing

Be Warned—and Tell Patients: Holidays Are Causing Delays in COVID-19 Test Processing

Federal, state, and local health officials have urged Americans to alter their winter holiday traditions by limiting exposure to friends and family they don’t typically spend time with, in order to keep a lid on the burgeoning COVID-19 case load across the country. Many will take that advice, but others hope to strike a safe balance by getting tested for the virus and following through on gatherings (assuming they test negative, of course). The issue …

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As Pandemic Fatigue Grows, Some Patients Are Becoming Combative. Is Your Team Prepared?

As Pandemic Fatigue Grows, Some Patients Are Becoming Combative. Is Your Team Prepared?

As the COVID-19 pandemic continues to resurge in the United States, urgent care providers aren’t the only ones at risk of experiencing burnout. Many in the general public have had it with restrictions, isolation, and worry over sick loved ones (or those at risk), with some acting out with hostility toward healthcare workers. A woman in Berks County, PA was arrested recently after intentionally coughing on a nurse in an urgent care center. When the …

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If Patients Are Using Ride-Sharing Apps to Visit the ED, Shouldn’t They Be Heading Your Way?

If Patients Are Using Ride-Sharing Apps to Visit the ED, Shouldn’t They Be Heading Your Way?

People who live in big cities or, for one reason or another, don’t drive still have to go to the doctor now and then. They could call a taxi but in some urban areas it can be a challenge to get one when you need it. And in rural areas, there might not be taxi service at all. That’s why some hospital systems and assisted-living facilities are partnering with Lyft and Uber, going as far …

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