Practice Management
One urgent care center’s competition is another center’s opportunity. In this case, Lexington, SC-based Doctor’s Care is finding that telemedicine is increasing patient satisfaction and reducing wait times, not keeping potential customers away from its clinics. The key is that the company facilitates the virtual visits on both ends: If one center is unusually busy and another has no wait time, the patient who is already on site at location A has the option of …
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Virtual medicine works better for some presenting complaints than others—and varies widely by provider—according to a new study published in JAMA Internal Medicine. Researchers looked at how eight provider companies performed in recognizing, ordering tests, and diagnosing treatment for six common conditions. Though the study was not designed with urgent care in mind, the presentations included reflect common reasons for urgent care visits. Diagnostic accuracy was highest for recurrent female urinary tract infection (91%) and …
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Envision Healthcare Holdings, Inc. has reached an agreement to buy physician-owned Emergency Physicians Medical Group (EPMG), which staffs 37 urgent care centers and various hospital departments in six states. All told, EPMG’s 500 clinicians manage nearly a million patient encounters annually. Envision expects EPMG will contribute approximately $140 million in net revenue annually. EPMG also operates community paramedicine programs and provides telemedicine services in urgent care and postacute care operations.
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Telemedicine will be at the center of a pilot program the U.S. Army launched this month, aiming to keep nonemergent cases from clogging up the emergency room. Patients who need immediate—but not emergency—care will be redirected virtually from the Blanchfield Army Community Hospital (BACH) in Fort Campbell KY to an army medical center some 445 miles away. Once screened at BACH, patients will be either see an emergency physician or be directed to an onsite …
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Medicare has more restrictive rules for telehealth payments than Medicaid and many private insurers, despite the fact that virtual doctor visits are perceived to be of particular benefit to seniors who have a hard time making it to the clinic. The concern—expressed by some private payers, as well—is that patients would access telemedicine then end up seeing a clinician in person anyway, resulting in a double-hit for the insurer. Medicare reserves telehealth payment mainly for …
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Jason A. Williams MPAS, PhD Dr. Williams is the founder of FastMed Urgent Care. The worst disservice we did to telemedicine was in fact calling it telemedicine. If we had just added video conferencing to our telephone calls to patients under our current practice as health care providers, we would have just called this a service improvement. Most physician practices phone patients to follow up, make appointments, relay lab results, answer questions about medications, and …
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Urgent message: Telemedicine—or “at-home” medicine—affords unique business opportunities to urgent care providers who can overcome barriers to adoption such as reimbursement. Introduction Telemedicine is a topic that frequently comes up among UCA’s membership as an area of interest. Some urgent care providers view telemedicine, or “at-home” medicine, as an opportunity; others see a threat. A lot of questions exist about telemedicine and with this roundtable, we’ve pulled together the unique experience of individuals who are …
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Urgent message: Telemedicine represents a new growth opportunity for urgent care centers that want to attract consumers looking for on-demand medicine. IAN VASQUEZ, MBA Urgent care providers are well positioned to take advantage of new market opportunities being driven by consumers and employers who increasingly look to the Internet for on-demand medicine. Telemedicine represents one such opportunity. This article will help you understand applications of telemedicine to urgent care and assess key risks and benefits …
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