Practice Management
Legislators in New Jersey are weighing the relative benefits of telemedicine in order to ensure the evolving technology is used properly—namely, that there’s no danger of virtual doctor visits taking the place of in-person care then the latter is clearly needed. Advocates point out that sometimes patients need to see a physician after even urgent care centers have close, though their symptoms don’t warrant an expensive trip to the emergency room. Detractors say some patients …
Read More
Urgent message: Telemedicine can augment walk-in urgent care operations via provider load–balancing across centers in multiunit networks as well as direct-to-consumer platforms that expand a center’s geographic coverage, differentiate a center’s brand from that of competitors, and drive additional revenue. Introduction Given that the most common diagnoses seen in urgent care centers are low-acuity, low-touch conditions affecting the respiratory system, ears, nose, or throat—many of which can be treated via telemedicine— the looming question for …
Read More
Previous analysis of how viable telemedicine could become has focused on providing access for residents of underserved rural areas and cutting down on lost productivity time for employees. Now, with state legislatures around the country approving laws that demand parity for telemedicine, employers and payers are looking more closely at the economics of offering coverage for remote physician encounters. IHS Technology projects that annual spending on telehealth will rise to $2.2 billion in 2018, up …
Read More
Name a rapidly expanding healthcare industry offering care that’s convenient, fast, and relatively low cost. “Urgent care” is the easy answer, so if you said “telemedicine” you get bonus points. National Business Group (NBG) predicted months ago that employers would continue warming to the idea and that many more would start offering telemedicine benefits; now it’s confirmed that 74% are doing so, up from 48% just last year. NBG also broke down what employers value …
Read More
Urgent care centers that are dipping a toe into the telehealth pool may be helping to set standards that will become common practice in years to come. A new study in the New England Journal of Medicine predicts that telehealth will continue to grow, becoming more prevalent in teaching hospitals and opening the door for better chronic disease management. The article identifies three trends fueling its growth: Transformation from an application that increases access to …
Read More
FastMed Urgent Care has become the biggest urgent care provider in the country to offer patients telemedicine services. The company has partnered with TouchCare to start taking mobile video appointments in North Carolina, via smartphone or tablet. If all goes well there, FastMed plans to offer similar service in Arizona and Texas later this year. The company says it has a distinct advantage over virtual-only services because patients can start with a remote visit but …
Read More
Blue Cross Blue Shield of Michigan is the latest big insurer to start encouraging telemedicine for plan members with relatively minor complaints. As of July 1, BCBS will be working with American Well to offer the service to employers with fully insured and PPO policies. Plans see the new technology as a way to reduce costs—mainly by keeping patients out of the emergency room, which aligns perfectly with the urgent care approach—and to meet consumer …
Read More
URGENT MESSAGE: Zoom+, which operates 28 walk-in clinics in the Pacific Northwest, has long been a technological innovator, launching web registration, scheduling, and telemedicine in its markets. In the past year, ZoomCare has evolved further to create Zoom+, integrating urgent care with insurance, primary care, wellness, specialists, and ancillary services. As Zoom+ refocuses the future of urgent care around the needs of its community, there is much that other urgent care operators can learn in …
Read More
One urgent care center’s competition is another center’s opportunity. In this case, Lexington, SC-based Doctor’s Care is finding that telemedicine is increasing patient satisfaction and reducing wait times, not keeping potential customers away from its clinics. The key is that the company facilitates the virtual visits on both ends: If one center is unusually busy and another has no wait time, the patient who is already on site at location A has the option of …
Read More