The CaseA child presents after a fall on an outstretched arm from monkey bars. Pain and voluntary guarding of the elbow are noted. View the image taken (Figure 1) and consider what your diagnosis would be.
Read MoreClinical Challenge 2: March, 2015
The Case The patient presented with fever and difficulty swallowing. He was visibly anxious, leaning forward on the examination table and spitting into a cup. View the image taken (Figure 1) and consider what your diagnosis would be.
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An Urgent Care Operator’s Guide to Hiring and Managing a Lawyer
Urgent message: This article is a broad overview of how lawyers work and charge and what to do to avoid some of the most common pitfalls inherent in the attorney-client relationship. ALAN A. AYERS, MBA, MAcc Practice VelocitySuccess in business entails being prepared and there will be times when it’s unavoidably necessary for you, the urgent care operator, to engage the services of an attorney. From structuring and starting up the business, to reviewing and …
Read More59-year-old diabetic with pain and swelling in foot
The patient, a 59-year-old man with diabetes, presented with pain and swelling over his lateral right foot. View the image taken (Figure 1) and consider what your diagnosis would be.
Read MoreTricks of the Trade: Ear Suction Kit
Urgent Message: Most urgent care centers don’t carry commercial equipment for ear suction but a kit can be assembled with readily available supplies. Author: Ali Ahmadizadeh, MD, is an attending physician in the Department of Otolaryngology at New York Head and Neck Institute, Lenox Hill Hospital, New York, NY. Otorrhea is one of the most frequent clinical presentations in urgent care. Examination of the ear ideally requires ear suction, but that is not possible in …
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7-year-old girl with twisted knee after fall
The patient, a 7-year-old girl, presented after falling and twisting her left knee. View the image taken (Figure 1) and consider what your diagnosis would be. Click to the next page below to see the resolution to this case!
Read MoreTravel-Related VTE: What is the Risk and How Can it be Prevented?
Author: Selim Sikander Kabir, MBBS, FCUCP, FRNZCG. Selim Sikander Kabir is a Director and Medical Officer at Medicross Urgent Care Clinic in New Plymouth, New Zealand, and an Executive Committee Member of The College of Urgent Care Physicians. Abstract Prolonged travel has long been known to be associated with venous thromboembolism (VTE) with potential cost to health running into billions of dollars. A review was done of the current literature to assess the risk and …
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Achieving Consistency and Scalability in Urgent Care Service Delivery
Urgent message: Investing time in designing repeatable processes and documentation can pay off in a more efficient, effective, and scalable urgent care operation. ALAN A. AYERS, MBA, MAcc Practice Velocity Introduction Despite management’s best intentions to deliver extraordinary patient experiences, many times employees just don’t know what to do. Front-line staff members are often conflicted between “doing what’s right” for the business, avoiding management scrutiny, exerting extra unrewarded effort, and “doing what’s right” for the …
Read MoreProtecting Your Urgent Care Center Against Robbery
Author: Alan A. Ayers, MBA, MAcc, Experity Content Advisor, Urgent Care Association of America Associate Editor, Journal of Urgent Care Medicine Your urgent care center, although focused on providing medical treatment, is still essentially a retail business. Your patients are your customers, and they come and go; financial transactions (cash, credit card, insurance) take place; and employees deliver clinical care and customer service simultaneously. Hence, urgent care centers, like other retail establishments, face the very …
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Creating Value By Adding Physical Therapy to Urgent Care – PART II: Tactical Considerations
Urgent message: Part 1 of this article, in the June issue, looked at initial considerations for enhancing urgent care profitability by providing physical therapy services. In Part 2, the authors address tactical considerations, from revenue to staffing models. LAUREL STOIMENOFF, PT and HILARY HELLMAN, SLP Babe Ruth said, “Yesterday’s home runs don’t win today’s games.” Consumers have gravitated to on-demand medical services and the market has responded. Urgent care centers now face competition, not only …
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