Practice Management
New data from the Centers for Disease Control and Prevention reveal that one out of every five Americans visits a hospital emergency room at least once a year, with California, Florida, Illinois, New York, and Texas accounting for more than a third of all ED visits nationally. The report also reconfirms that most of these patients are adults who are not admitted to the hospital. Of interest to urgent care operators, the national rate for …
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If permitted in your municipality, window decals can enhance the appearance of your center, make your brand visible at eye-level to pedestrians on a city street (important if your signage is near the top of your building), and educate the community as to your various services. For example, there’s an OPTUM Urgent Care location in Plano, TX in the out-lot of a high-traffic SuperTarget store that uses its window decals to market a wide array …
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Add Intermountain Healthcare to the growing list of large healthcare providers that offer patients the chance to connect with a physician from the comfort of their own phone. IHC’s Connect Care will be available 24 hours a day, seven days a week and charge a flat fee of $49. Patients who the provider thinks need to be seen right away will get a referral and not be charged for the virtual visit. IHC operates 31 …
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A new study by FAIR Health says too many busy millennials (defined by Pew Research as those who turned ages 15–34 in 2015) turn to WebMD or “Dr. Google” instead of checking in with a physician when they need medical care. While that’s bad news for providers in every setting—not to mention those patients—the good news for urgent care is that when they do commit to an in-person visit, they are more likely to choose …
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A community hospital in California says Blue Cross and Blue Shield of Georgia is punishing it for being out-of-network by paying patients directly for emergency services received at the hospital, rather than reimbursing the hospital. Martin Luther King Jr. Community Hospital is taking the matter to court, charging that the Georgia BCBS plan is trying to pressure the hospital, unfairly, to accept its contract rates. The suit further claims that by paying patients directly, the …
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FastMed Urgent Care has become the biggest urgent care provider in the country to offer patients telemedicine services. The company has partnered with TouchCare to start taking mobile video appointments in North Carolina, via smartphone or tablet. If all goes well there, FastMed plans to offer similar service in Arizona and Texas later this year. The company says it has a distinct advantage over virtual-only services because patients can start with a remote visit but …
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A new study by Neilsen Strategic Health Perspectives and the Council of Accountable Physician Practices affirms that outcomes are better when multiple providers who’ve treated the same patient share information. However, it also points out that communication between providers suffers when an urgent care center is outside of a health system. This represents a lost opportunity, as just 38% of physician offices provide access to an urgent cate center through the same medical group. Interestingly, …
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Part of the beauty of urgent care is that patients spend less time waiting to be seen. Even minimal time spent waiting can be made more pleasant—thus enhancing the patient experience—with access to magazines, newspapers, television, and refreshments to alleviate uncertainty, boredom, and aggravation. If you’ve added a television to the media offered to patients, consider carefully what they’ll be watching. Generally, urgent care centers display three types of programming: • Cable news (eg, CNN, …
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The knock on retail clinics like those found in retail chains and big-box stores is that they offer a limited menu of services, administered most often by nonphysicians. One pharmacy is bucking that trend by bringing a physician into the fold to create a hybrid community drugstore/ urgent care center that provides a higher level of care in a proper exam room. Sona Pharmacy + Clinic in Asheville, NC bills itself as “a different kind …
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New data published in JAMA Pediatrics indicate that far too many children suspected of having a concussion are evaluated first in a primary care office. Between 2010 and 2014, 81.9% of young patients ultimately seen at Children’s Hospital of Philadelphia (CHOP) had their first concussion-related healthcare visit in the primary care setting. Urgent care was a nonfactor, as the remainder sought care first in the emergency room (not surprising, given that the data set was …
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