Practice Management
Urgent care has made its mark by delivering good care to people on a walk-in basis. Those patients with sore throats, lacerations, and other complaints could have chosen to be treated in a primary care office, but realized their symptoms were such that waiting a few days was a miserable (or possibly dangerous) proposition. Some patients with mental health complaints find themselves in the same position—or worse, considering they might not already be aligned with …
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Hospitals in parts of Florida that were hit hard by Hurricane Irma are open for business and fully staffed, but they’ve got so many patients coming in with hurricane-related injuries and illness that the EDs are overflowing. Some of them have put out the word that urgent care would be a better place to go right now for nonemergent complaints, pointing out that they will be treated more quickly while also easing the burden at …
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Code 3 Emergency Partners is betting that an enclosed location where 65,000 people work and 65 million people pass through every year is probably a good place to set up an urgent care clinic. So they did, at D/FW International Airport in Dallas/Fort Worth. The clinic has the same capability to treat infections and lacerations, to take x-rays, and run ultrasounds as any other urgent care center—and a constant stream of passersby and workers who …
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Now that the U.S. has been battered by two hurricanes in quick succession from Texas to the Southeast, the urgent care community seems to have doubled its efforts to provide relief to those affected. In addition to efforts aimed at helping victims of Hurricane Harvey in Texas, East Coast urgent care operators are doing what they can for those caught in the path of Hurricane Irma. Florida Hospital announced it’s offering free video visits “until …
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Just days ago, we told you about an urgent care center in Texas opening its doors as a collection center for area residents to drop off relief supplies for victims of Hurricane Harvey. The even-better news is that more urgent care centers around the country continue to extend themselves to help. FastMed announced three of its Houston-area centers are offering free tetanus boosters through Sunday, September 10. The shots are available to anyone 18 and …
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Nonbiased parties outside of the urgent care arena are picking up on the idea that many people who visit the emergency room don’t really need to be there—and there are more data demonstrating that all the time. Most recently, the International Journal for Quality in Health Care published research stating that 3.3% of ED visits are “avoidable” altogether. The data reflect more than 424 million ED visits by patients between 18 and 64 years of …
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Urgent message: Urgent care’s success in delivering a retail healthcare experience has attracted the attention of private equity and hospital investors; understanding the deal timeline is an essential first step for an urgent care operator interested in buying or selling a business. Alan A. Ayers, MBA, MAcc is Vice President of Strategic Initiatives for Practice Velocity, LLC and Practice Management Editor of The Journal of Urgent Care Medicine. Introduction Urgent care centers are popular among …
Read MoreOn paper, flu season starts next month, meaning it’s an ideal time to start reminding patients they’ll need flu shots (and that you’ll be happy to provide one). While the majority of children tend to get their shots toward the end of the season according to the Centers for Disease Control and Prevention, the distribution has been more evenly distributed for adults over the past few flu seasons, as seen in Figure 1, below. The …
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Urgent message: Follow-up after a patient visit is essential to the continuum of care and to the perception of customer service. Especially in the urgent care setting, where providers may have no ongoing relationship with a patient, the most basic office practices (eg, collecting accurate and accessible contact information) can seem deceptively simple but are of critical importance. Jimmie Toler, MSN, NP-C, Emily E. Johnson, PhD, and Barbara J. Edlund, PhD, ANP, BC Introduction Continuum …
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The Urgent Care Association vowed to represent the industry’s interests when the Centers for Medicare and Medicaid Services (CMS) released its final rule implementing the Medicare Access and CHIP Reauthorization Act (MACRA) last October. In effect, CMS imposed guidelines for clinicians participating in Medicare’s Quality Payment Program (QPP), and defined two possible pathways: the Merit-Based Payment Incentive Program (MIPS) or the Advanced Alternative Payment Models (APMs). UCA made good on its promise this week by …
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