Wanted: One Doctor to Answer the Call of the Rockies

Wanted: One Doctor to Answer the Call of the Rockies

If you have a dollar in your pocket right now and would relish the opportunity to practice in your own clinic in the Rocky Mountains, Park County, CO is waiting to fulfill your dreams. There’s a five-room clinic there that has been vacant for over 2 years, leaving some 16,000 residents without a local facility that can set their broken bones, prescribe antibiotics for their children’s earaches, or even provide follow-up for chronic conditions. Park …

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Can a DFW Airport Urgent Care Location Take Off?

Can a DFW Airport Urgent Care Location Take Off?

Code 3 is gambling that opening a pair of acute care facilities at Dallas/Fort Worth International Airport (DFW)—an urgent care center and a separate freestanding emergency room—will help profits soar. However, some industry experts are skeptical that the airport has the right stuff. Code 3 says the clinic should open in August, while the goal for the ED is to open by the end of the year. While urgent care centers in airport locations are …

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Courtesy Counts Toward Patient Satisfaction

Courtesy Counts Toward Patient Satisfaction

The old axiom “you never get a second chance to make a first impression” is highly relevant in urgent care, where patients already not having the best of days are probably encountering your front desk staff and clinical team for the first time. Now a new study shows how those patients perceive the professionals they meet in your location is likely to influence their overall satisfaction, as well as their likelihood of complaining later on. …

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Video Care—the Next Best Thing to Being There?

Video Care—the Next Best Thing to Being There?

While there’s no way to apply stitches, start an IV, or cast a patient remotely, virtual visits may be just fine for many complaints that drive people to urgent care. A new study published in the Journal of Medical Internet Research shows that outcomes—defined as the need for follow-up visits for the same complaint—for some common diagnoses were no different between patients seen in person or via video hookup. In fact, that standard was met …

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More Pressure to Rein in Freestanding Emergency Room Billing in Texas

More Pressure to Rein in Freestanding Emergency Room Billing in Texas

Texas legislators and the Dallas Morning News have both joined the chorus of voices calling for greater regulation of how freestanding emergency rooms present themselves and bill patients.  Recent news articles and editorials in the newspaper warn consumers about the high cost of mistaking a freestanding emergency room for an urgent care center, citing a $3,000 bill for out-of-network emergency room services vs a $200 charge for the same services at an urgent care center. …

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Insurer Works to Help Members Choose Between Urgent Care and the ED

Insurer Works to Help Members Choose Between Urgent Care and the ED

Typically, going to the emergency room costs a lot more than a trip to an urgent care center for the same complaint. You’d think insurers would be invested in getting their plan members to recognize the difference and make informed decisions accordingly. The chief medical officer of Innovation Health agrees, and revealed a “decision tree” to help patients choose wisely—and economically. Sunil Budhrani, MD, an emergency room doctor for close to 20 years who went …

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At Customers’ Behest, Urgent Care Player Getting into the Retail Game

At Customers’ Behest, Urgent Care Player Getting into the Retail Game

Urgent care and hospital operator Sutter Health is diversifying its efforts to reach patients in multiple settings by opening its own retail-style walk-in clinics in the Sacramento, CA area. Sutter already operated a few retail clinics housed in Rite Aid stores, along with dozens of urgent care centers. Now they’ve opened three such locations of their own in neighborhood shopping centers, with plans to open nine more in the San Francisco Bay area this summer. …

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Drug-Resistant ‘Superbugs’ Are on the Rise

Drug-Resistant ‘Superbugs’ Are on the Rise

The World Health Organization (WHO) is calling on clinicians and drug makers to help fight a worldwide surge in antibiotic-resistant organisms, some of which could be just as prevalent and as dangerous as Zika and Ebola. The rate of their emergence has picked up in recent years, thanks in part to inappropriate prescribing of antibiotics. As such, the WHO has echoed the pleadings of the U.S. Centers for Disease Control and Prevention (CDC) for clinicians …

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UCA Webinar: Protect Your Patients—and Your Business—from Data Breaches

UCA Webinar: Protect Your Patients—and Your Business—from Data Breaches

As we told you here, a study by Accenture found that a quarter of all healthcare consumers have fallen prey to data breaches—with half of them going on to become victims of medical identity theft. While hospitals were the most common source, other settings (including urgent care) were not immune. The Urgent Care Association (UCA) will offer tips to help you avoid such dangers in a live webinar, The Changing Landscape of Cyber Security, Thursday, …

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