Journal of Urgent Care Medicine

Effective Strategies Minimize Claim Denials in Urgent Care

Urgent care centers serve a crucial function in providing prompt and accessible healthcare, but they encounter unique challenges in managing their revenue cycle, particularly in reducing claim denials. Unlike primary care or specialized medical practices, urgent care clinics often treat patients on a one-time basis, making both patient intake and billing more complex. Additionally, frequent turnover among front desk staff contributes to recurring errors in patient registration, insurance verification, and claims processing, all of which …

Abstracts in Urgent Care – May 2025

Which Topical Agent is the Best Choice for Epistaxis? Take Home Point: This study found that oxymetazoline was most effective in achieving hemostasis in cases of epistaxis when compared to tranexamic acid (TXA) and an epinephrine-lidocaine combination (ELC) solution. Citation: Celik T, Altun M, Kudu E, et. al. Comparison of the efficacy of oxymetazoline, tranexamic acid, and epinephrine-lidocaine combination in the treatment of epistaxis. Am J Emerg Med. 2025 Feb 23:91:104-109. doi: 10.1016/j.ajem.2025.02.036 Relevance: Controlling …

When Urgent Care Is Available, Emergency Departments Are Less Congested

It’s evident through everyday experience that access to urgent care (UC) can reduce emergency department (ED) congestion and drive better healthcare resource utilization in a community. A literature review published in Cureus recently quantified this same conclusion by analyzing 10 studies conducted between 2015 and 2024, primarily in the United States, which found that the availability of standalone UC centers reduced ED visits by 8% to 17%. One cited study found UC led to a …

KidMed Receives Autism Credential

KidMed Pediatric Urgent Care in Gulfport, Mississippi, was awarded the Certified Autism Center credential from the International Board of Credentialing and Continuing Education Standards this month. To earn the designation, KidMed participated in onsite reviews, and staff completed training on practices, skills, and resources to best care for sensory-sensitive children and those on the autism spectrum, according to a press release. Enhancements include dimmable lighting, noise reduction, visual aid cards, and sensory-friendly spaces. KidMed is …

Recurrent Neuropsychiatric Symptoms in a Patient With Repeated Exposure to Metronidazole: A Case Report

Urgent Message: Metronidazole, even during short courses of therapy, can result in disabling neuropsychiatric symptoms. It is important for clinicians to be knowledgeable about these relatively uncommon but serious adverse medication reactions. Faren Clum, MD; Joshua Russell, MD, MSc, ELS, FCUCM, FACEP Citation: Clum F, Russell J. Recurrent Neuropsychiatric Symptoms in a Patient With Repeated Exposure to Metronidazole: A Case Report. J Urgent Care Med. 2025; 19(7):37-41 Abstract Introduction: Metronidazole is a commonly prescribed antibiotic. …

Urgent Care Evaluation and Management of Spontaneous Pneumothorax

Urgent Message: Spontaneous pneumothorax (PTX) occurs unpredictably. Many patients with spontaneous pneumothorax may initially present to urgent care, so it is important for clinicians to include it in the differential diagnosis of patients presenting with acute chest pain and/or dyspnea. Rarely, a spontaneous pneumothorax can progress to a tension pneumothorax if the diagnosis is delayed. Vrunda Patel, BS; Kevin Radecki, MD Citation: Patel V, Radecki, K. Urgent Care Evaluation and Management of Spontaneous Pneumothorax. J …

The Search

As many of you know, early last year we announced my plans to retire as CEO of the Urgent Care Association (UCA). While that’s still happening, I wanted to share why filling the role is taking such a long time. Hiring the CEO is one of the most important responsibilities of your elected Board of Directors, and it’s a responsibility they each take very seriously. They are committed to getting the best leader possible to …

Does Urgent Care Require 7-Day Operations?

While patients and payers may expect urgent care to be available 7-days a week, approximately 20% of urgent care centers are closed on Saturdays, and approximately 30% are closed on Sundays, according to a February 2025 analysis of 14,301 centers by National Urgent Care Realty and Urgent Care Consultants. Of the centers open 7 days a week, 24% open and close at the same time every day. Otherwise, centers that are open weekends are likely …

New Oral Antibiotic for UTI May Help Address Drug Resistance

A new oral antibiotic, gepotidacin, was approved by the Food and Drug Administration (FDA) this week for the treatment of uncomplicated urinary tract infections (UTIs). According to the manufacturer, GSK plc, gepotidacin is a first-in-class antibiotic with a novel mechanism that inhibits bacterial DNA replication to treat female adults and pediatric patients (≥12 years, ≥40 kg) with uncomplicated UTIs. It’s designed to target several of the most common UTI-causing bacteria such as E. coli and …

Measles Outbreak Could Drag on For a Year: Forecast

The surging measles outbreak—now spanning 18 states as of March 20—may continue for about a year, according to health experts in a CNN report. Weekly totals reached 378 confirmed cases nationwide. By comparison, the 2024 total case count for the entire year was 285. Although 95% of the current cases are in patients who were unvaccinated or had unknown vaccination status, a few were reported in people who say they had at least 1 dose …