Practice Management
An urgent care provider’s professional, ethical, and legal obligation to the patient doesn’t stop at providing competent care. There are some circumstances in which you have a duty to report suspicious circumstances that have little, if anything, to do with the patient’s presenting complaint. If you’re a bit hazy about where that responsibility begins and ends, you could be on shaky ground if you miss the opportunity to step in. The Urgent Care Association will …
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If you’ve been following JUCM News or the “snapshot” surveys the Urgent Care Association has been conducting, you know that urgent care operators have been trying out telemedicine in greater numbers since the pandemic took hold in the U.S. The whole concept was new for many patients, as well—but according to a study by Accenture at least 60% of patients who have used virtual care tools recently say they would like to use technology to …
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While many conditions associated with or exacerbated by obesity (eg, diabetes, heart disease) have been tied to greater risk for patients who become infected with COVID-19, a study just published in the European Journal of Endocrinology suggests that obesity is an independent risk factor for severe disease and death with the virus. Researchers analyzed the outcomes of 482 patients with COVID-19 who were hospitalized between March 1 and April 20, 2020. Of those patients, 58% …
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Urgent care operators have suffered great economic hardship as many patients have ignored the need for same-day care because they were afraid of venturing out to a healthcare facility. The consequences of such decisions are even more perilous for the patient, of course. Some people may still be hesitant, so it’s time to be proactive in reminding them that you’re available to provide immediate, high-quality, safe care. Lifespan Urgent Care in Warwick, RI took that …
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Being “forced” to where a mask in a retail establishment has become a volatile subject lately, with the nightly news and social media recounting tales of sometimes violent confrontations between proprietors who insist on masks and prospective patrons who feel such a mandate infringes on their individual rights. Lost in this are the facts that such rules 1) are well within the rights of shopkeepers to establish and 2) are intended to save lives. Robert …
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As new cases of COVID-19 around the country creep up (or skyrocket, depending on where you’re located) it’s evident that there will be a surge in testing for the virus. Inexplicably, urgent care was largely overlooked as a viable partner in widespread testing when the pandemic first took off in the U.S.—but the Urgent Care Association is striving to ensure that doesn’t happen again. UCA has been collecting data on urgent care operators’ testing capabilities, …
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JUCM News readers may recall that Walgreens established a partnership with VillageMD to open primary care clinics in connection with Walgreens locations around the country. The company is moving ahead in a big way now, announcing plans to open between 500 and 700 such clinics over the next 5 years. Besides putting pharmacists and primary care providers in the same location, Walgreens says it will also offer telehealth services and at-home visits under the partnership’s …
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We told you recently about a pair of studies out of China that suggested elevated fasting blood glucose could be a risk factor for severe disease in patients with COVID-19. Now a third study using the same data pool paints an even darker picture, with the authors concluding that a fasting blood glucose level ≥7.0 mmol/L in patients without a previous diagnosis of diabetes is an independent predictor for higher 28-day mortality. The odds ratio …
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Don’t be surprised if patients who have “recovered” from COVID-19 present with concerns that they might not be getting better after all. A research letter just published online by JAMA Network indicates that most patients have persistent symptoms of infection even 60+ days after diagnosis. Based on 143 confirmed cases in Italy, they report that 87.4 of patients complained of at least one symptoms of COVID-19 even after meeting World Health Organization criteria for discontinuing …
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Friction is something to be avoided, typically, whether it’s in coworker relationships, marriage, or even your car’s engine. The same holds true when trying to engage prospective patients in an urgent care center. Anything that adds a burden to the patient’s attempt to get care—unnecessary steps, unexpected waits, billing headaches—will make them think twice about where they choose to get that care. Reducing friction, conversely, gives them a pleasant experience they’re more likely to want …
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