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Amazon Web Services has introduced Amazon Connect Health, a collection of artificial intelligence tools, including features that help clinicians sort out clinical information from patient histories. Amazon reasons that clinicians and staff spend too much time cobbling together information, and the new agentic AI tools can take on that task instead. Already in service at UC San Diego, the AI suite is verifying patients’ identities; handling appointment scheduling in real time; creating summaries of medical histories; creating clinical notes with an ambient scribe; and generating codes from clinical documentation, according to the announcement. A new feature build into its 3-year-old HealthScribe tool now adds the ability to automatically populate after-visit summaries and suggest diagnosis and billing codes, according to Amazon. Providers can customize automated appointment scheduling parameters, and the tool will send patients to the traditional office phone line for more detailed calls or patient concerns with their appointments.
Everyone’s doing it: The bottom line on Amazon’s AI launches is usually about scale. Amazon is among the world’s most valuable companies with a market value approaching $2 trillion. Read more about AI in urgent care from the JUCM archive: Artificial Intelligence With a Heart: How Front Desk Automation Is Rehumanizing Urgent Care