Practice Management
Urgent Message: Medical and non-medical waste produced by urgent care centers must be handled in accordance with federal, state, and local regulations. The United States Supreme Court has ruled that garbage is public property once it is set on the curb.1 The Supreme Court opined that “[i]t is common knowledge that plastic garbage bags left on or at the side of a public street are readily accessible to animals, children, scavengers, snoops, and other members …
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Alan A. Ayers, MBA, MAcc My artificial intelligence (AI) awakening wasn’t a lightning bolt but a slow current—a series of small jolts. I kept encountering people who seemingly talked about AI all the time—fluent in the lingo and referred to by others as “AI gurus.” From their conversations, it was clear they were putting AI into real operations—analyzing data, streamlining tasks, even building custom AI tools and agents. But it was still as if they …
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The credit-card-on-file practice requires a patient’s credit card at the time of service, which is used to cover balances after an insurance claim adjudicates. In addition to increasing total collections, charging the card on file also enables an urgent care to capture payments more quickly than time-consuming and costly collection efforts, such as mailing statements. In an Experity analysis of 392,699 comparable Blue Cross Blue Shield urgent care visits in 2024, 80% of patient responsibility …
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Urgent Message: Offers to buy urgent care centers typically follow due diligence processes, and the assets are valued within predictable market ranges. Offers to purchase a center that fall outside usual and customary parameters should be evaluated with scrutiny and skepticism. Alan A. Ayers, MBA, MAcc Selling your urgent care business may be an opportunity to reap a return on your investment. However, there could be buyers looking to take advantage of your enthusiasm and …
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Over the 12-month period ending June 15, 2025, 29% of urgent care patients were children and young adults aged 21 years or younger, while 71% were patients aged 22 years or older, according to an exclusive analysis of 35 million patient visits recorded in the Experity EMR. Further, the chart demonstrates the age breakdown of the population of children and young adults who visited urgent care. This analysis omits visits for employer-paid services and workers …
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In the United States, 8 common species of ticks exist in different geographies that present risk of transmitting more than 10 different types of diseases. According to data from the Centers for Disease Control and Prevention, the most common ticks associated with human disease transmission in the United States are the American dog tick (Dermacentor variabilis, or D. similis), also known as a “wood tick,” and the blacklegged tick (Ixodes scapularis), commonly referred to as …
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Fifteen years after the initial private equity platform investments in NextCare, FastMed, and MD Now, the number of urgent care rooftops backed by private equity has grown to 18% of the nation’s 14,423 urgent care centers, as of May 12, 2025. The total number of urgent care rooftops with private equity investment grew by 11% from 2,359 last reported by JUCM in April 2024 to today’s 2,622. Much of this growth has occurred organically and …
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OPINION PIECE by Alan A. Ayers, MBA, MAcc, President of Urgent Care Consultants and Senior Editor of The Journal of Urgent Care Medicine. I’ve recently become aware of “dealmakers” pitching large future payouts for urgent care practices, but only if you agree to sell your practice now. If you’ve received one of these solicitations, it’s important to understand the implications: A stake in a future portfolio sale is illiquid and speculative because there’s no guarantee …
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The following table summarizes the 100 largest urgent care operators by number of locations as of April 1, 2025, based on data provided by National Urgent Care Realty and Urgent Care Consultants. Because of the significant number of private operators that also operate facilities with hospital partners, the list delineates health-system-affiliated locations. Duplication is avoided by placing joint venture centers under the operating partner. Data is reported by the parent entity as opposed to regional …
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Just as hotels require a credit card to cover any “incidentals,” urgent care is increasingly pre-authorizing patient credit cards at the time of service to cover any patient balances after their insurance claims adjudicate. Patient balances are often attributed to deductibles, co-insurance, or eligibility issues that can be difficult to identify at registration. Charging a patient’s credit card when an explanation of benefits is received should, in theory, reduce accounts receivable days, write-offs, and collections …
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