New Urgent Care Models Help Cancer Patients

New Urgent Care Models Help Cancer Patients

Urgent message: As the population ages, the healthcare system will be faced with a growing number of cancer patients who have unique care needs. Since typical hospital EDs are rarely equipped to capably and cost-effectively service cancer patients who present with timely medical issues, there remains a growing need for additional cancer-focused urgent care resources—an opportunity that urgent care operators and health systems would do well to capitalize on. Alan A. Ayers, MBA, MAcc is …

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A 51-Year-Old Man with Wrist Pain After a Fall

A 51-Year-Old Man with Wrist Pain After a Fall

A 51-year-old male presents to urgent care with wrist pain after stumbling while walking his dog. He recalls landing on his outstretched arm. On exam, there is pain with palpation, and decreased range of motion of the distal wrist. Neurovascular status is intact, and there are no breaks in the skin. View the image taken and consider your next steps, along with possible diagnoses.

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Follow-up: AMA Cries Foul over New Anthem ED Policy

Follow-up: AMA Cries Foul over New Anthem ED Policy

We’ve told you recently about plans some insurers have to stick patients with the bill for emergency room visits that are retrospectively determined to have been nonemergent in nature. In essence, if patients go to the ED with an illness or injury that could have been handled in a lower-acuity setting (such as an urgent care center), as determined by the insurer, the patient’s claim will be denied. Now the American Medical Association is demanding …

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Ensure Patient Safety—and Minimize Liability Risk—in Every Encounter

Ensure Patient Safety—and Minimize Liability Risk—in Every Encounter

A situation brewing in Nebraska should serve as a cautionary tale for ensuring patients are safe at all times—and minimizing liability risk for all urgent care operators. A physician in Lincoln, NE has been accused of carrying out unnecessary, invasive physical exams of a female recruit to the Nebraska State Patrol. A state senator there plans to submit a formal complaint to state regulators and medical associations against the provider, after a female trooper filed …

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Eclipse Tourism Sparks Urgent Care Staffing Changes

Eclipse Tourism Sparks Urgent Care Staffing Changes

Citizens from coast to coast will have a rare opportunity to witness a total solar eclipse on August 21. States directly in its 70-mile-wide path—Oregon, Idaho, Wyoming, Nebraska, Kansas, Missouri, Illinois, Kentucky, Tennessee, Georgia, North Carolina, and South Carolina—are bracing for a massive influx of sky watchers intent on witnessing the phenomenon. Urgent care centers are shoring up their staffing in response. For example, Oregon’s St. Charles Health System is bringing in extra staff from …

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Hospital Systems Make Their Urgent Care Presence Known Around Town

Hospital Systems Make Their Urgent Care Presence Known Around Town

Urgent care operators have been making a splash by revamping existing retail spaces and restaurants into urgent care centers. Now hospital systems seeking to make inroads in the industry are doing the same. Around Indiana, for example, Indiana University Health is opening up centers in old bank branches; Community Health Network is setting up shop in a strip mall; and Franciscan ExpressCare is actually clearing some space for a clinic in an apartment-and-retail complex, hoping …

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Wronged on Social Media? Maybe There’s Recourse

Wronged on Social Media? Maybe There’s Recourse

The case of Texas newlyweds whom a court ordered to pay a photographer $1 million after engaging in a social media smear campaign has gotten a lot of attention. The headlines will fade, but the decision could give all businesses—including urgent care centers—cause to take another look at their options if they feel they’ve been wrongfully defamed online. In the Texas case, a newly married couple claimed the photographer was holding their wedding album “hostage” …

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CDC Advises: Be Vigilant for Cyclospora cayetanensis Infection

CDC Advises: Be Vigilant for Cyclospora cayetanensis Infection

Cases of Cyclospora cayetanensis infections have more than doubled in 2017 compared with the same period in 2016, according to the Centers for Disease Control and Prevention. Cases are not geographically centered, either: 27 states have confirmed the diagnosis, which is marked by watery diarrhea, anorexia, fatigue, weight loss, nausea, flatulence, abdominal cramping, and myalgia. Cyclospora infection can spread via food or water contaminated with the parasite; however, it is not transmitted directly from one …

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CDC Update on Antibiotics Embraces Role of Urgent Care

CDC Update on Antibiotics Embraces Role of Urgent Care

The Centers for Disease Control and Prevention’s 2017 report Antibiotic Use in the United States: Progress and Opportunities embraces urgent care as an active participant in both healthcare delivery and antibiotic stewardship more than ever before. The CDC notes that urgent care has experienced “tremendous growth” and that continuing to incorporate antibiotic stewardship as a core value “will be an important factor in optimizing antibiotic use.” To support those efforts, the CDC put together The …

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Do You Understand the Three Different Reimbursement Methods for Urgent Care?

Do You Understand the Three Different Reimbursement Methods for Urgent Care?

Urgent message: Payment models seem to evolve as quickly as the urgent care markets itself. Keeping up to speed is essential for continued growth in revenue—if not survival. Here, we weigh the relative merits of some of the most common reimbursement models. The way urgent care providers deliver healthcare continues to evolve, and with it the ways in which providers collect reimbursement for their services. To keep an urgent care practice financially healthy, it’s vital …

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