Ashley Blachford, Author at Journal of Urgent Care Medicine

Carbon Health Settlement Serves as Warning Shot For MSOs

A freshly inked settlement involving Carbon Health Technologies—a primary care and telehealth provider—is getting attention because it represents a new era in enforcement of stricter corporate-practice-of-medicine rules in California enacted last year. At issue was Carbon Health’s operational approach, which the state attorney general alleged violated the law because the company acted as an unlicensed corporate entity effectively owning and controlling medical practices. In other words, the state believed the corporation itself directed practical medical …

There’s Room to Improve Antibiotic Prescribing for Acute Sinusitis

Researchers found that antibiotic prescribing frequently exceeded guideline recommendations in a study of 1,000 ambulatory visits for acute sinusitis in 2024 across several locations of the Mayo Clinic health system, as published in Antimicrobial Stewardship & Healthcare Epidemiology. Although only 67.6% of the encounters met criteria for antibiotic treatment, 89.2% of encounters resulted in an antibiotic prescription. Urgent care represented one-quarter of the study’s 1,000 encounters (254 visits) and 68.5% of those urgent care encounters …

28-Year-Old Female With Rolled Right Ankle

A 28-year-old female presents to urgent care complaining of right ankle pain after awkwardly stepping off a high curb, subsequently rolling her ankle while running outside earlier today. She is unable to bear weight on her ankle. She has no past medical history, takes no medications regularly, and has not tried any treatments since the injury. Physical exam reveals she is afebrile with normal vital signs, and she has marked tender edema to the lateral …

The Placebo Effect and Its Clinical Implications in Urgent Care

Urgent Message: The placebo effect can produce clinical manifestations of various disease states, particularly for pain. It has practical clinical implications for urgent care clinicians who routinely recommend oral medications for pain. Vinay Sharma, BS; Ariana M. Nelson, MD Keywords: acute pain; chronic pain; placebo effect; expectation; verbal suggestion; endogenous opioid signaling; dopamine signaling; placebo analgesia; medical ethics Abstract The placebo effect—the nonspecific beneficial effect of a medical treatment—involves complex psychological, biological, and physiological interactions. …

Occult Presentation of Necrotizing Fasciitis With Subtle Clinical Findings: A Case Report

Urgent Message: Necrotizing fasciitis may present without visible soft tissue abnormalities. Therefore, clinical signs and symptoms—including localized pain and tachycardia—are findings that should warrant further clinical investigation. Abstract Introduction: Necrotizing fasciitis (NF) is a severe, rapidly progressing soft tissue infection. Early NF may present to urgent care without visible soft tissue abnormalities. As such, clinical signs and symptoms, including localized pain with tachycardia, should warrant further clinical investigation. Case Presentation: A 43-year-old male presented to …

Recognizing and Managing Adrenal Crisis in Urgent Care: A Case Report

Urgent Message: Adrenal crisis is uncommon in the urgent care setting, but it can be rapidly fatal if diagnosis is missed. Early administration of hydrocortisone and fluid resuscitation with correction of electrolyte abnormalities are essential to reduce mortality. Clayton R. Halford, PA-C Keywords: adrenal crisis; adrenal insufficiency; Addison disease; hypoglycemia; hyperkalemia; pediatric endocrine emergency Abstract Introduction: Adrenal (Addisonian) crisis is a rare but life-threatening endocrine emergency that can present to urgent care with nonspecific symptoms. …

The Impact of an Urgent Care Point-of-Care Ultrasound Program on Patient Transfers to the Emergency Department

Urgent Message: Training urgent care providers to use point-of-care ultrasound resulted in fewer patient transfers to the emergency department for soft tissue/musculoskeletal and first-trimester pregnancy complaints, while also streamlining care in this single-center program. Keywords: point-of-care ultrasound; urgent care; emergency department transfer; soft tissue infection; musculoskeletal complaints; first-trimester pregnancy Lindsey E. Fish, MD, FCUCM; Genie Roosevelt, MD; Amanda G. Toney, MD Abstract Introduction: The use of point-of-care ultrasound (POCUS) is expanding into multiple clinical areas …

The Next Chapter: From Alternative to Essential

As I continue to meet with operators, clinicians, policymakers, employers, and healthcare leaders, I continue to hear many of the same challenges: reimbursement challenges, rising healthcare costs, workforce shortages, limited access to primary care, and growing pressure on emergency departments. At the same time, I’m hearing something else: growing recognition of the important role Urgent Care plays in addressing these challenges. For years, Urgent Care was often viewed as an alternative, a convenient option when …

Onboarding and Credentialing Challenges for Urgent Care in Today’s Payer Environment

Kim Hardin Urgent care organizations continue to face growing operational pressure as payer requirements become increasingly complex. Among the most significant challenges impacting revenue cycle performance today are provider onboarding and credentialing delays. In an environment where staffing shortages, payer consolidation, and administrative burden continue to rise, efficient credentialing has become critical to financial stability and patient access. Credentialing is the process of verifying a provider’s qualifications, licenses, education, training, malpractice history, and eligibility to …

The Anatomy of a 1-Star vs 5-Star Google Review

While many urgent care operators measure their overall Google ratings—focusing staff on capturing as many “5-stars” as possible—few understand the specific staff behaviors and patient experience that drive positive and negative reviews. To identify the differences, Urgent Care Consultants analyzed the content of 3.1 million Google reviews across 3,665 urgent care centers. The table breaks down the specific themes driving positive and negative experiences. A positive gap indicates a theme more prevalent in 5-star reviews, …

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