The Role of Aseptic Technique During Repair of Traumatic Lacerations in the Urgent Care Center

The Role of Aseptic Technique During Repair of Traumatic Lacerations in the Urgent Care Center

Urgent message: The goal for urgent care clinicians tasked with treating patients presenting with traumatic lacerations is rapid and cosmetic resolution of the injury. Using aseptic technique while repairing traumatic lacerations will minimize the risks of infections. INTRODUCTION Myriad advances in wound repair have emerged since the pioneer of antiseptic medicine, British surgeon Joseph Lister, transformed the field of surgery by incorporating his research in bacteriology and wound infections to improve patient outcomes. Today large …

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Best Practices for LGBTQ-Friendly Care in Urgent Care

Best Practices for LGBTQ-Friendly Care in Urgent Care

Urgent message: LGBTQ individuals are subject to implicit and explicit biases in our society, ranging from antagonistic legislation and microaggressions to overt harassment. This can inhibit willingness to seek medical care—and, subsequently, lead to worse health outcomes. Understanding how word choice and other subtle cues communicate competency in working with LGBTQ patients can help us engender trust. Benjamin Silverberg, MD, MSc, FAAFP, FCUCM  INTRODUCTION The goals for treating LGBTQ patients (lesbian, gay, bisexual, transgender, and …

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How to Protect Your Urgent Care’s Reputation from Online Trolls and Social Media Terrorists

How to Protect Your Urgent Care’s Reputation from Online Trolls and Social Media Terrorists

Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Urgent message: The anonymity of social media enables disgruntled patients, former employees, and/or community members to take out vengeance on an urgent care center through negative reviews and postings, typically out-of-proportion to the actual “offense.” Because of the importance of social media as an advertising and marketing channel, urgent care …

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Update: The Civil Rights Act Applies to LGBTQ Employees; What Does This Mean for Urgent Care Centers?

Update: The Civil Rights Act Applies to LGBTQ Employees; What Does This Mean for Urgent Care Centers?

Urgent message: The United States Supreme Court ruled recently that LGBTQ discrimination is prohibited under the 1964 Civil Rights Act. Urgent care centers may cultivate a tolerant and diverse work environment while protecting themselves against claims of discrimination by adopting and consistently following policies related to hiring, evaluation, promotion, benefits, etc. for all employees. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal …

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What Are the Reporting Obligations of Urgent Care Centers for COVID-19 Patients?

What Are the Reporting Obligations of Urgent Care Centers for COVID-19 Patients?

Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor for The Journal of Urgent Care Medicine.  Urgent message: Many patients are deterred from getting a COVID-19 or antibody test because they fear being added to a government “surveillance list” or harassment (tracing) of their “contacts.” While urgent care centers or their third-party labs are required to report individual test results, they can assure patients that datasets …

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The Psychology of Why Your Patients Love You or Hate You

The Psychology of Why Your Patients Love You or Hate You

Urgent message: Often, it seems that patients and families either love you or hate you. There’s a science to why they feel those extremes, though—and understanding it can increase your chance of engendering patient loyalty and positive reviews.  Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. As a measurement of patient satisfaction, operations execution, and future business success, …

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What the Families First Coronavirus Act Means for Urgent Care Operators and Employees

What the Families First Coronavirus Act Means for Urgent Care Operators and Employees

Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Senior Editor, Practice Management of The Journal of Urgent Care Medicine. Urgent message:  The Families First Coronavirus Act creates an obligation for small- and medium-sized businesses to pay employees who take time off work for specified reasons caused by the COVID-19 pandemic. Affected employers must be prepared to implement the Act’s leave programs on or before April 2, 2020. Urgent …

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‘Occupational Exposure’ to COVID-19

Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. Urgent Message: Exposure to coronavirus by an urgent care provider or staff can lead to absence from work, unplanned medical expenses, and invoke short-term disability. Take precautions and create a business infectious disease outbreak response plan that you can share with everyone at your facilities. “Wash your hands!” Anytime you …

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How Does a Private Equity Buyer View the Future Landscape of Urgent Care?

How Does a Private Equity Buyer View the Future Landscape of Urgent Care?

Urgent message: Private equity remains highly interested in the urgent care sector and will continue to be an active buyer group, but the next generation of leading platforms will need to demonstrate superior operational competencies and a differentiated growth strategy.  Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care, LLC and is Practice Management Editor of The Journal of Urgent Care Medicine. At the 2020 ConvUrgent Care Conference in Scottsdale, AZ, …

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Strategic Real Estate Tactics in Urgent Care Site Selection

Strategic Real Estate Tactics in Urgent Care Site Selection

Alan A. Ayers, MBA, is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine.  Urgent message: When competing in crowded, heavily saturated urgent care markets, employing strategic real estate tactics in site selection can give your urgent care center an edge over the competition. Urgent care is a retail business, so site selection is critical in getting patients through the door. Most owner-operators understand the …

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