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The key to gaining patient loyalty is ensuring patient satisfaction. But how do you measure that—outside of noticing that you don’t have many repeat visits? One of the earliest and best-regarded entrants into the urgent care market, David Stern, MD will suggest approaches in Measuring Patient Satisfaction: Keeping It Simple, a one-hour webinar to be hosted by the Urgent Care Association (UCA) February 18 at 1 p.m., Central. Dr. Stern is CEO of Practice Velocity, whose EMR and practice management software resides in more than 1,200 urgent care facilities in the U.S., as well as CEO of Urgent Care Consultants. A partner in Physicians Immediate Care until it was sold to Anthem/Wellpoint, he now has an ownership interest in 32 urgent care centers. To register or for more information, visit

UCA Webinar: Taking Measure of Patient Satisfaction
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