Employee Confidentiality Cannot Extend to Employment Terms—Including on Social Media

Employee Confidentiality Cannot Extend to Employment Terms—Including on Social Media

Urgent message: Nondisclosure agreements that are commonly required of management and providers to protect a company’s business strategies, intellectual property and human capital generally cannot prohibit employees from sharing their own pay, benefits, working conditions, or conditions of employment even on social media. Alan A. Ayers, MBA, MAcc is President of Experity Networks and is Practice Management Editor of The Journal of Urgent Care Medicine Many companies expect and even demand confidentiality of proprietary information. …

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The Nuances of Age Discrimination

The Nuances of Age Discrimination

Urgent message: As the United States learns to support an aging workforce, understanding the nuances of age discrimination can help urgent care practices to be fair and diverse workplaces that avoid potential legal pitfalls. Alan A. Ayers, MBA, MAcc is Senior Editor, Practice Management of The Journal of Urgent Care Medicine and is President of Experity Networks “Lori’s been here since dinosaurs roamed the earth—she’ll know where it’s at.”1 That type of comment may land …

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Are There Any Restrictions on an Urgent Care Provider Charging a No-Show or Cancellation Fee?

Are There Any Restrictions on an Urgent Care Provider Charging a No-Show or Cancellation Fee?

Urgent message: When holding a time slot that could go to another paying customer, it’s common for service businesses to charge no-show or cancellation fees. With many urgent care centers moving to online registration and queuing systems, could this be a solution for maximizing throughput in urgent care as well? Alan A. Ayers, MBA, MAcc is President of Experity Networks and is Practice Management Editor of The Journal of Urgent Care Medicine. Please provide at …

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The Importance of Having a Solid Job Description for Every Position in the Urgent Care Center

Urgent message: Having concise, complete, and up-to-date job descriptions for all employees in an urgent care center will pay off with better role performance, fewer employment disputes, and hopefully the elimination of the possibility of legal action. Alan A. Ayers, MBA, MAcc, Experity Between 2012 and 2022, according to the U.S. Economic Census, health-care employment is expected to increase by 2.6% annually—or by 5 million jobs. This rate is approximately five times that projected for …

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Protecting Patient Privacy in the Cloud

K Royal, JD, CIPP/E, CIPP/US Urgent message: The shift in medical practice from written charts to integrated digital platforms has dramatically increased the visibility, size, and magnitude of health-care information breaches. There are specific steps urgent care operators should take with vendors to protect patient information in this new technological environment. The news makes it seem that data breaches occur on a fairly regular basis. The Ponemon Institute even named 2014 as the year of …

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