Journal of Urgent Care Medicine

Stop Waiting For ‘AI-Native’ Clinicians, Invest in Upskilling Now

Urgent Message: Invest in artificial intelligence upskilling across your organization by dedicating resource time and funding for educational activities. It’s a critical strategy for urgent care operators to improve staff retention and operational readiness. Keywords: clinician upskilling; AI literacy; workflow adoption; clinical documentation; decision support; change management Burnout remains a serious consideration across healthcare, and urgent care is no exception. At the same time, artificial intelligence (AI) is reshaping how we deliver and manage care. …

Abstracts in Urgent Care – January 2026

Prevention of RSV Disease in Healthy Infants Take Home Point: In this early phase, drug-manufacturer-funded clinical trial, a single dose of clesrovimab reduced the incidence of respiratory syncytial virus (RSV)-associated medically attended lower respiratory infection and RSV-associated hospitalization, with a safety profile similar to that of a placebo. Citation: Zar HJ, Simões E, Madhi S, et. al. Clesrovimab in Infants and Children at Increased Risk for Severe RSV Disease. New Eng J Med. 2025:393, 13;1292-1303. …

More Than Half of Hospitals Embrace Generative AI

A national survey of 2,174 U.S. acute care hospitals found growing uptake of generative artificial intelligence (AI) tools integrated with electronic health records (EHRs) in 2024, as published in JAMA Network Open. A total of 762 hospitals (31.5%) were considered “early adopters,” meaning they currently use integrated, generative AI. Another 24.7% say they plan to have implementation within a year (“fast followers”), suggesting that more than half of the hospitals surveyed would have adoption by …

Accurate AI Coding Boosted Reimbursement Among Highmark Providers

Highmark Health is finding that artificial intelligence (AI) can influence reimbursement, according to Modern Healthcare. The integrated system’s insurance unit posted an operating loss that was tied to higher utilization as well as an increase in coding accuracy coming from providers in their claim submissions. Thanks to AI, providers are more likely to submit cleaner claims that better reflect the reality of clinical care and patient acuity—which also may incur higher reimbursement. It’s not fraud, …

Execs Rely on AI, Predict New Investment in On-Demand Care Options

Healthcare executives meeting at the J.P. Morgan Healthcare Advisory Council in New York recently highlighted how rapidly the health sector is shifting under technological, financial, and policy pressures. In terms of technology, artificial intelligence (AI) is now delivering real-world operational benefits, including shorter hospital stays, faster workflow automation, and reduced administrative burdens associated with clinician documentation, they said at the meeting. Leaders also noted that organizations need to sketch out scenario-based plans because major Medicaid …

Abstracts in Urgent Care – December 2025

Causes, Management, and Outcomes of Diplopia in the ED Take Home Point: For diplopia, binocular diplopia was the most common presentation to the emergency department (ED), with microangiopathies and strokes being the most common etiology. Citation: Occelli C, Coffin V, Raynaud O, et. al. Presentation, management and outcomes of patients with diplopia in the emergency department. Am J Emerg Med. 2025;96:170-175. doi: 10.1016/j.ajem.2025.06.024. Relevance: Patients with diplopia occasionally present to ED and urgent care (UC) …

The Case for a Generative AI Acceptable Use Policy in Urgent Care

Urgent Message: Banning generative artificial intelligence can create a culture of secretive use that presents potential risks for legal liability, clinical harm, and degradation of reputation. Key Words: Generative Artificial Intelligence; Protected Health Information; HIPAA; Clinical Decision-Making Across urgent care centers, many clinicians are experimenting with generative artificial intelligence (AI) tools. The trend is measurable, not anecdotal. The American Medical Association reports that 2 in 3 physicians used AI in 2024—a stunning rise from 38% …

My AI Journey and Practical Lessons You Can Use Now

Alan A. Ayers, MBA, MAcc My artificial intelligence (AI) awakening wasn’t a lightning bolt but a slow current—a series of small jolts. I kept encountering people who seemingly talked about AI all the time—fluent in the lingo and referred to by others as “AI gurus.” From their conversations, it was clear they were putting AI into real operations—analyzing data, streamlining tasks, even building custom AI tools and agents. But it was still as if they …

Clinicians Interested In Gaining AI Skills With Employers’ Support

A survey of 1,504 clinicians found that 55% of them are planning on looking for a new job in the next year, and 42% worry that artificial intelligence (AI) is going to replace some aspect of their jobs. Additionally, 43% of respondents say AI is also the top clinical or technical skill they will need in the next 5 years. At least 80% of responding clinicians believe their employers should invest in continuing education and …

Artificial Intelligence With a Heart: How Front Desk Automation Is Rehumanizing Urgent Care

Saji Rajasekharan Urgent care is no longer the healthcare industry’s understudy or stopgap solution—it’s become a primary point of access for millions. According to Urgent Care Association, more than 200 million visits are made to urgent care centers annually in the United States, reflecting patients’ growing demand for fast, reliable, and accessible care.[1] Patient expectations mirror those of retail: seamless digital check-ins, price transparency, and instant answers. Meeting these demands isn’t a value-add—it’s a strategic …

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