Journal of Urgent Care Medicine

Agencies Can Extend Clinical Recruiting and Staffing Capabilities

Urgent message: Medical staffing agencies extend an urgent care center’s recruiting and staffing capabilities with solutions to fill all operating hours with qualified providers. Alan A. Ayers, MBA, MAcc Practice Velocity Introduction The United States faces a shortage of primary care and emergency medicine physicians – the provider force feeding urgent care. When an urgent care center has an insufficient number of providers to adequately cover its schedule, the patient experience suffers due to extended …

Developing Data: June, 2010

IN early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here, we present some of the data from this landmark survey. As reported in the May installment of Developing Data, 93.3% of urgent care centers offer lab tests of one kind or another on the premises. In March, we told …

Coding for ‘Feared Complaint,’ Facility E/M Codes, and Nuances in Complexity of Medical Decision-making

DAVID STERN, MD (Practice Velocity) Q. We recently coded a visit for a young woman who thought – although she had no symptoms or foreign-body sensation – that there was a tampon left in her vagina. On pelvic exam, however, no retained tampon was found. What ICD-9 code is appropriate? Should the physician still diagnose this as a foreign body in the vagina? Question submitted by Japhlet Aranas, Resurrection Healthcare, Illinois A. One should not …

Harmony in the Urgent Care

John Shufeldt, MD, JD, MBA, FACEP My kids might offer a dissenting opinion, but I think I am pretty hip. And, although I have no idea what these lyrics mean … I want your ugly I want your disease I want your everything As long as it’s free I want your love Love-love-love I want your love … I still have Lady Gaga on in my iTunes. In fact, I kind of like these lyrics; …

Turning Rejection Into Opportunity

A quarter of a century ago, a former colleague of mine who specialized in stress management told me that everyone experiences stress; what matters is how one manages it. Analogous advice would seem to apply to sales: “Every sales professional experiences rejection. What matters is how they manage that rejection.” This month’s column features a plan for learning how to live with rejection, and turning it to your advantage.

Beyond Vital Signs: Managing by Metrics for Optimal Health of Your Practice

Urgent message: Establishing a system of metrics and ‘dashboards’ allows the urgent care operator to quantify key success factors and company values that may otherwise be impossible to measure. Laurel Stoimenoff Metric – Function: noun \’me-trik\ Def: A standard of measurement – Merriam Webster Online Dictionary. “What gets measured gets managed.” This pearl applies not only to the behemoths like General Electric, but also to a single-site urgent care center. A 2008 survey by the …

Developing Data: May, 2010

In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here, we present some of the data from this landmark survey. In this issue: How common is it for urgent care centers to process lab tests onsite – and what tests are they, typically? The question regarding lab tests was …

Exceptional Relationships Lead to Exceptional Sales

Writing Off Patient Responsibility, Modifier-51, and More on New vs. Established E/M Codes

DAVID STERN, MD (Practice Velocity) Q. I listened to your UCA coding webinar, and it raised a question. You mentioned that if we bill insurance for a 99051 and the payor denies payment as “patient responsibility,” then we should bill the patient and not write it off. Does that hold true to the S9088, as well? I often see this code either denied or applied to the patient’s coinsurance/deductible. Question submitted by Megan Fontenot, Integrity …

A Slip of the Lip Can Sink a Practice

When I was 11, attending Our Lady of the Wayside, I was on the wrong side of this exchange during a Marriage and the Catholic Family class, taught by a “largess nun” named Sister Marie Magdalena, whom the entire seventh grade called “MooMoo.” MooMoo: “Sexual relations are a very beautiful thing and can only occur between a husband and a wife.” JS after being called upon: “How would you know how beautiful it is?” Now, …