Still Have Staff Refusing to Get the COVID-19 Vaccine? Your Elected Officials May Be Ready to Help

Still Have Staff Refusing to Get the COVID-19 Vaccine? Your Elected Officials May Be Ready to Help

Healthcare workers who have refused to get the COVID-19 have been a concern not only for patients and colleagues, but also in terms of public perception of the advisability of vaccination. To put it bluntly, they’re setting a bad example. Some municipal and state governments apparently agree, as they’ve taken steps to require certain HCWs to get the vaccine unless they qualify for specific exemptions, depending on the state. As noted in Patient Care, the …

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With Teachers Backing Vaccine Mandates, It’s Time to Offer Your Services to Local Schools

With Teachers Backing Vaccine Mandates, It’s Time to Offer Your Services to Local Schools

Outside of the healthcare environment, you’d be hard pressed to find a professional who is more at risk for COVID-19 by virtue of long-term exposure to large numbers of people than teachers (especially those who teach younger children who are ineligible to receive the vaccine at this time). Those educators then share whatever exposure they’ve had with loved ones at home, of course. In spite of this, as in other settings, some teachers are begging …

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Publicizing Your Pandemic Rules Could Facilitate Smoother—and More Plentiful—Visits

Publicizing Your Pandemic Rules Could Facilitate Smoother—and More Plentiful—Visits

As you know, some patients consider it an infringement on their constitutional rights if they’re required to wear a mask in a private business, including an urgent care center. Others are likely to choose a location over another if they know everyone will be masked. Whatever your rules are, it’s in your (and your patients’) best interest to be as transparent as possible in order to avoid conflict and continue drawing patients who will be …

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Patients Who Left You During the Pandemic May Not Return Without an Invitation

Patients Who Left You During the Pandemic May Not Return Without an Invitation

As JUCM News has reported, many urgent care operators started suffering downturns in patient visits in the early stages of the COVID-19 pandemic. It could be hard to get those patients back without a concerted effort on your part, according to an article just published by JAMA Network. The authors sought to determine the effect of targeted messaging on getting patients who had delayed care back into the doctor’s office, comparing sending a letter vs …

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Operators May Not Be to Blame When a Physician Assaults a Patient—but They’re Sure to Pay the Price

Operators May Not Be to Blame When a Physician Assaults a Patient—but They’re Sure to Pay the Price

An urgent care physician in the San Francisco Bay area was arrested recently on suspicion of sexual battery. A patient charged that he made repeated, unwanted sexual advances and even forced himself on her three times. Local media reports raise the specter that there could be other victims yet to come forward. There’s no indication that his employer had any idea about his alleged predatory behavior, and at this point there’s no indication that they’ll …

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Can You Maintain Staff Excellence in a Chaotic Job Market—with Disincentives to Seek Employment?

Can You Maintain Staff Excellence in a Chaotic Job Market—with Disincentives to Seek Employment?

Robust unemployment benefits may be easing the burden for people who can’t find suitable work, but they’re also having the unintended consequence of making it (maybe too) comfortable for the unemployed to stay that way. Would-be candidates are even applying for jobs they have no intention of interviewing for in order to show that they’re engaged in a “bona fide job search” in compliance with requirements to maintain unemployment benefits. The effect is being felt …

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Update: The Time to Get Onboard with New OSHA COVID-19 Requirements Is Now

Update: The Time to Get Onboard with New OSHA COVID-19 Requirements Is Now

Recently, we told you about an emergency temporary standard (ETS) issued by the Occupational Safety and Health Administration to ensure the safety of healthcare workers—including your urgent care team—in the COVID-19 era. Since then, the ETS has been published in the Federal Register and the date for requiring compliance has been set at July 5. As a reminder the ETS mandates that: You conduct a hazard assessment and have a written plan to mitigate virus …

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Convenient as They May Be, Personal Cell Phones Are Problematic for Team Communications

Convenient as They May Be, Personal Cell Phones Are Problematic for Team Communications

It’s so simple that it may be impossible to resist: A PA has a follow-up question for a physician regarding Patient A right after the physician heads for her car; he shoots her a text so he can move on to the next patient. But hold on—is it a HIPAA violation if he uses his personal device? What about using cell phones or tablets to order office supplies—does that put company resources at risk? While …

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OSHA’s New COVID-19 Standard Covers Healthcare Employers—Are You in Compliance?

OSHA’s New COVID-19 Standard Covers Healthcare Employers—Are You in Compliance?

While the clinical team has had its hands full focusing on treating and trying to protect patients during the COVID-19 pandemic, the Occupational Safety and Health Administration has maintained its focus on urgent care centers and other medical facilities as worksites. Now, having had more than a year to assess things, the agency has issued an emergency temporary standard (ETS) designed to limit the risk of revitalizing the COVID-19 pandemic among healthcare workers. It requires …

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Employers—Including Urgent Care Operators—Have Tough Choices Ahead Post Pandemic

Employers—Including Urgent Care Operators—Have Tough Choices Ahead Post Pandemic

The COVID-19 pandemic forced every institution we take for granted to discover new ways of doing things that would not only be safe, but also allow operations to proceed as “normally” as possible. Besides trying to keep the workforce safe, childcare became a serious issue as kids learned from their bedrooms instead of in their schoolrooms for months (or longer). Some industries found this easier than others; accountants might be able to thrive from a …

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