Practice Management
Maybe all the headlines about how bad the 2017–2018 flu season was will end up having a bright side. According to a just-released survey from urgent care chain CityMD, 57% of Americans say they’ll get a flu shot this year, compared with only 51% who did so in 2016. While that reflects patients in all age groups, the best news might be that those 65 years of age and older make up the largest segment …
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Tower Health, which already operates four hospitals in Pennsylvania, is about to become the biggest urgent care player in the Philadelphia area. Plans are for Tower to buy Premier Urgent Care and its 19 locations in four suburban counties in a deal that’s expected to be completed by early November. When it’s done, the new company will be known as Tower Health Urgent Care. In addition to the Pennsylvania locations, Tower will take over Premier’s …
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Want to make patients happy? Prescribe an antibiotic and send them on their way. If you actually want to practice good antibiotic stewardship and help protect them against future resistance problems by prescribing an antibiotic only when it’s truly warranted, however…well, that’s another story. A study just published in JAMA Internal Medicine reveals that patients rate themselves happiest with a physician visit when they receive an antibiotic prescription they asked for to treat a respiratory …
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Physicians may be quick to admit certain symptoms of burnout—stress, decreased productivity, diminishing compassion—but are loath to consider they’re actually burned out. Call it denial or professional pride, but in truth they might be correct. That doesn’t mean there isn’t a problem that needs to be addressed immediately, however; a recent post on the healthcare website Stat notes an increase in “moral injury,” which is often misidentified as burnout. It’s actually akin to post-traumatic stress …
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No less than the Wall Street Journal has claimed that “secret deals” hospitals strike with health insurers contribute in a big way to runaway health spending in the United States. In Behind Your Rising Health-Care Bills: Secret Hospital Deals That Squelch Competition, the Journal describes “secret restrictions” such as “anti-steering clauses that prevent insurers from steering patients to less-expensive or higher-quality healthcare providers.” (Certainly urgent care would fall into one, if not both, of those …
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A Maryland urgent care center is feeling the sting of negative news coverage, not to mention possible loss of patients and its reputation, after a woman says her daughter was denied care because of her race—by staff members who say they thought they were following company policy. The white mother brought her adopted black daughter in to the clinic after the girl jammed her finger. Based on the racial difference, the person at the front …
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We stress the importance of hygiene and a sterile work environment clinically—that’s what keeps patients and staff safe, after all. However, diligence to tech hygiene and security is just as important to the health of your business, as we can see from a couple of news reports this week. First, eClinicalWorks was fined $132,000 for violating an agreement with the Department of Justice that required vendors to report patient safety issues using their EHR system …
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The Centers for Disease Control and Prevention has released its official estimate of the toll of last year’s flu season: An estimated 80,000 Americans died of flu and related complications—the highest death toll in over 40 years. Public health experts usually consider it a “bad year” when flu-related mortality hits the 20,000 mark, according to an interview CDC Director Robert Redfield, MD gave to the Associated Press. The severity was due to a particularly harsh …
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There was a time when physicians dressed to the nines while on the job; you’d think they were on their way to a 19th century ball, actually, according to a recent post in Advisory Board. That was also an era of tinctures and salves that had very little to do with the science aspect of medicine, however. As times changed, so did the provider’s “uniform.” Doctors adopted the traditional white coat in order to look …
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A patient who’s never visited your urgent care center before presents with acute pain in his right shoulder after an overly aggressive touch football game with some buddies, reliving their glory days on the high school gridiron. It could be a torn rotator cuff—in fact, you’re sure of it, but you really need an ultrasound image to confirm. Scenario 1: You do what you can for the patient’s pain, tell him to take it easy, …
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