Buyer Self-interest as a Factor in Occupational Health Sales
Avoiding something negative rather than buying on appeal appears to be a very real part of buyer decision-making. Indeed, with sufficient probing, most prospects harbor inner fears that can be successfully addressed during the sales process. Buyers of urgent care occupational health services generally have two motivations: helping their company save money and making their own life easier. Most occupational health sales emphasize the former: reduce injury/illness incidence and associated lost work time and save …
Read MoreSend Lawyers, Guns and Money: Asset Protection for Providers and Urgent Care Owners
JOHN SHUFELDT, MD, JD, MBA, FACEP Although I am sure I have been described as an Excitable Boy, God knows I am no Warren Zevon. However, ol’ Warren correctly described the mindset of most providers and business owners when their personal assets are attached to a judgment. This article tackles the complex subject of asset protection. When an acquaintance of mine (an attorney) learned that he was going to be named in a suit alleging …
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Loss Management/Injury Management and Rehabilitation
Urgent message: A loss management/injury management product line will further broaden a practice’s range of services (and revenue sources) while also creating a platform for referral of new patients. Donna Lee Gardner, RN, MS, MBA As discussed previously in JUCM, a clinic that seeks to broaden its clinical services—and, thus, its revenue streams—by offering comprehensive urgent care occupational medicine (UCOM) services will provide access to five distinct, but complementary, product lines: • health surveillance • …
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Minding Your (Urgent Care) Ps and Qs
Urgent message: Appropriate attention to place, product, price, promotion, people, and quality help ensure the right approach to facilitating the success of your practice. Alan A. Ayers, MBA, MAcc, Experity Bartenders in British pubs have a custom of reminding eager patrons to “mind their Ps and Qs”—to watch how many pints and quarts they consume, so as to avoid creating a tab they cannot pay. To assure a satisfactory return on their investment, urgent care …
Read MoreDiabetic Emergencies in the Urgent Care Setting
Urgent message: Patients with glucose levels either too high or too low often require immediate, potentially life-saving interventions in the urgent care setting. These patients are often found to be diabetic. Allan F. Moore, MD, Nicolas Abourizk, MD, Jeffrey Collins, MD, MA Diabetes is a common chronic disease affecting approximately 7% of the United States population. Of these individuals, 17.5 million carry a diagnosis of diabetes and over 6 million are undiagnosed. An estimated 54 …
Read MoreVisioning for the Future of Urgent Care
Lee A. Resnick, MD, FAAFP The Urgent Care Association’s spring convention in New Orleans, April 28–May 2 culminated an incredible year for our association. The convention was attended by 660 urgent care practitioners and administrators, and represented an incredible show of strength for our industry, the discipline of urgent care medicine, and UCA. As witnessed by those of you who have attended many of our recent conventions, UCA has achieved remarkable growth in only four …
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25-year-old man with back pain after falling 2 stories
The patient is a 25-year-old male who presented to urgent care after falling from a height of two stories, landing flat on his feet. He is able to ambulate, though only with pain. In addition, he complains of back pain. He is generally healthy, and no neurological deficit was found. View the image taken and consider what your diagnosis would be.
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17-year-old male with quickly spreading rash
The patient is a 17-year-old male who awoke with intensely itchy scattered vesicles over his arms, face, and legs the day after returning from a camping trip. Additionally, his right eye was edematous and nearly swollen closed. He reported that over the course of the day, the rash seemed to get worse and spread to more areas on his body. View the image taken and consider what your diagnosis would be.
Read MoreDeveloping Data: May, 2008
As an emerging distinct practice environment, urgent care is in the early stages of building a data set specific to its norms and practices. In Developing Data, JUCM will offer results not only from UCA’s annual benchmarking surveys, but also from research conducted elsewhere to present an expansive view of the healthcare marketplace in which urgent care seeks to strengthen its presence. In this issue: Among patients visiting emergency rooms in the U.S., how is …
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