Dissatisfied patients who have flocked to urgent care rather than more traditional care locations are forcing health systems and clinics to reevaluate how they offer care, according to a new report in Becker’s Hospital Review. “Regardless of the clinical enterprise’s desire to connect everyone with a long-term physician relationship, responsive health systems will recognize they cannot form relationships through experiences that leave individuals unsatisfied. These relationships are particularly important at the individual’s first point of contact with the healthcare system,” according to the article. It also shares data from a UCP survey of 1,427 urgent care patients, revealing that while clinical quality is still the top element determining consumer satisfaction, convenience and cost are not far behind. Health-system affiliation came in a distant sixth on the list of top responses.
Urgent Care Drives Growth in Health Systems