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Patients were more willing to use telehealth than ever in the early days of the COVID-19 pandemic. According to data from a report published by McKinsey & Company, telehealth claims grew 7,800% between February 2020 and April 2020. They dropped precipitously just a couple of months later, but have since plateaued.

What could be of interest to urgent care operators who are 

considering telehealth as a service option, especially as we’re in the midst of a surge in the pandemic, is that the report notes the “new plateau” (which held steady between December 2020 and February 2021) is 38 times higher than pre–COVID-19 norms. Even more noteworthy, perhaps, is that from the looks of the graph below it appears a substantial percentage of healthcare consumers are likely to become more regular users.

Telehealth Use Is Down from Its Peak—But the New Plateau Is Far Higher Than Pre-Pandemic Levels
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