If patients walk out the door because the wait in your clinic is too long, that doesn’t have to signal lost business. You can still capture the revenue that would have been generated on the spot and maintain good customer service by encouraging them to visit another of your company’s locations. Take Intermountain Healthcare (IHC), which operates 31 InstaCare/KidsCare centers across Utah. Within the Salt Lake Valley, these urgent care locations are typically no more …
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