Journal of Urgent Care Medicine

UTI Triage Guides Address Virtual Presentations

Clinician teams have developed 2 new algorithms to guide the triage and management of adults with symptoms suggestive of urinary tract infection (UTI) across care settings, including patients who present by phone, portals, virtual visits, and in-person visits. Unlike prior recommendations that were built on telephone-based triage and empiric treatment, this new guidance published in JAMA Network Open reflects the new channels patients use to seek care. They provide structured decision support for determining visit …

Abstracts in Urgent Care – July/August 2025

AI Performs Well in Virtual Urgent Care Visits Take Home Point: This study indicates that an artificial intelligence (AI) algorithm was better at adhering to clinical guidelines and identifying critical red flags during virtual urgent care (UC) consultations, while physicians were better at adapting recommendations to changing information obtained during a patient consultation. Citation: Zeltzer D, Kugler Z, Hayat L, et al. Comparison of Initial Artificial Intelligence (AI) and Final Physician Recommendations in AI-Assisted Virtual …

Abstracts in Urgent Care – April 2025

Evaluating Interventions for Improving Antibiotic Stewardship in Urgent Care Take Home Point: An antibiotic stewardship intervention was associated with reduced rates of antibiotic prescribing for patients with bronchitis, but not viral upper respiratory infections (URI). Citation: Park D, Roberts A, Hamdy R, et. al. Evaluating an urgent care antibiotic stewardship intervention: a multi-network collaborative effort. Infect Control Hosp Epidemiol. 2025; Jan 8:1-6. doi: 10.1017/ice.2024.213 Relevance: Antibiotic prescribing for conditions not caused by bacterial infection remains …

Teladoc The Latest Virtual Provider to Partner With Amazon

Amazon customers will now be prompted to sign up for Teladoc’s chronic care offerings thanks to a new partnership announced this week between the 2 organizations. Teladoc already has 1 million program participants, and the connection to Amazon will only boost its visibility and market presence. Anyone managing diabetes, hypertension, prediabetes and weight loss can now enroll in virtual care directly through Amazon’s Health Benefits Connector. Just like its agreement with Hinge Health, Talkspace, and …

Use Virtual Care for Tonsillitis Triage, Not Treatment

Virtual appointments may not be the ideal channel for leveraging the Centor Criteria for tonsillitis, which calls for a clinician to check a patient for fever as well as tender and swollen lymph nodes. A cross-sectional study of 189 patients published in Infectious Diseases, analyzed digital assessments in comparison to physical examinations when used to determine clinical recommendations for treatment of tonsillitis. The study included 3 urgent care clinics and 6 primary care practices in …

What’s New in Telemedicine for 2025?

Phyllis Dobberstein, CPC, CPMA, CPCO, CEMC, CCC The American Medical Association (AMA) added a Telemedicine Services category to the Evaluation and Management (E/M) section of the Current Procedural Terminology (CPT) code set. Codes are divided up by the technology used and the patient type (ie, new vs. established). These codes are for synchronous, real-time interactive encounters between the provider and the patient. Codes are leveled by medical decision making (MDM) or time, which is similar …

More Antibiotics Used in Virtual UC Compared to In-Person: Study

In a new study published in Clinical Infectious Diseases, data showed that antibiotic prescriptions for respiratory tract infections (RTIs) were significantly more common in virtual urgent care (UC) settings vs in-person UC settings. Researchers from the Cleveland Clinic found that 58% of RTI virtual visits resulted in an antibiotic prescription, while only 43% of in-person visits did. Data included 19,003 visits to virtual UC and 69,189 visits to in-person UC from 2018 through 2022. COVID-19 …

Abstracts in Urgent Care – July/August 2024

Use of NEXUS II Clinical Decision Tool for Blunt Head Injuries in Elderly Patients Take Home Point: Older patients with blunt head-injury are at high risk of sustaining serious intracranial injuries even with low-risk mechanisms of injury, such as ground-level falls. Citation: Mower W, Akie T, Morizadeh N, et. al. Blunt Head Injury in the Elderly: Analysis of the NEXUS II Injury Cohort. Ann Emerg Med. 2024 May;83(5):457-466. doi: 10.1016/j.annemergmed.2024.01.003 Relevance: Older adults are known …

Joint Commission Offers Telehealth Accreditation for UC

The Joint Commission recently announced a new telehealth accreditation program (TEL) applicable to eligible hospitals and ambulatory care providers, including urgent cares. The TEL program requirements will be released this month with formal applications opening on July 1, 2024. New telehealth-specific requirements include: streamlined emergency management to address remote care rather than in a physical building; new standards for telehealth provider and patient education about the use of telehealth platforms and devices; and new standards …

Optum Set to Close Down Virtual Care

On a recent conference call, Optum notified some employees that its virtual care division will cease operations in July, according to Becker’s Health IT. Optum Virtual Care launched in 2021 and covers all 50 states. At UnitedHealth’s investor conference in November, Optum’s CEO implied that virtual care is a crowded market, and more recently, employees on social media have reported a significant workforce reduction at Optum, ranging from nurse case managers to senior director and …

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