UCA Webinar: Patient Engagement Promotes Profits (But, How?)

UCA Webinar: Patient Engagement Promotes Profits (But, How?)

Patient engagement has gone from a vague concept to a key factor in running a successful urgent care clinic. But what does it actually mean—and more importantly, how do you ensure that it’s helping your business and not just so much wheel-spinning in pursuit of the latest trend in managing businesses of any kind? Marketing guru John Sung Kim will help you answer these questions as they apply to your operations during a live webinar …

Read More
Post-Visit Follow-up Calls: Improving Patient Satisfaction, Center Profitability and Clinical Outcomes

Post-Visit Follow-up Calls: Improving Patient Satisfaction, Center Profitability and Clinical Outcomes

Urgent message: Call-backs within 24 to 48 hours of discharge can identify potential complications, ensure that instructions are followed, and reinforce a positive visit experience. ALAN A. AYERS, MBA, MAcc, Experity Introduction Urgent care centers provide immediate medical attention to patients who feel their symptoms are too pressing to wait for an appointment with their primary care physician, but not serious enough to warrant a visit to the emergency room (ER). With extended night/weekend hours, …

Read More