Practice Management
Waiting for test results can be a nerve-wracking experience for patients, and many are accessing results in a portal before their clinician even gets a look. In a nationally representative survey of 4,982 U.S. adults, 68.6% of respondents said they viewed their test results through a patient portal before hearing from their healthcare practitioner. Among those who viewed results first, 6.6% reported poor understanding of what the results showed and what they meant for their …
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A large-scale analysis of electronic health record data from more than 2,000 hospitals and 47,000 clinics found that secure patient portal messaging has become a component of outpatient care rather than a replacement for office visits, as published in JAMA. Investigators analyzed communication trends among active patients from 2020–2025 using nearly 8 billion office visits, portal messages, telephone encounters, and telehealth visits. Portal messages coming in from patients rose from 0.99 to 2.50 messages per …
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Urgent Message: Urgent care physicians can leverage the physician-patient relationship established during a visit to improve patient portal enrollment and use in a healthcare system. Sandy Wang, MD, MPH; Carolyn Stern, MD; Kevin Fiscella, MD, MPH; Amaya Sanders, BS; Erik Herbert, BS; Rosie Booker, BS; Tyra Barton, LPN; Mechelle Sanders, PhD Key Words: Electronic Health Records, Patient Portals, Urgent Care, Quality Improvement Abstract Background: Patient portals for accessing electronic health records are useful for easy …
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