Invest Personally and Professionally in Your Organization

Invest Personally and Professionally in Your Organization

Urgent message: The difference between being a “business owner” and “just an employee” is the personal degree of investment one has in his or her organization. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. What differentiates an “outstanding” from a “mediocre” employee? While factors like dependability, attention to detail, and pleasant demeanor might be the first come to …

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Note to Urgent Care Operators: No More Salary History Questions in New York City

Note to Urgent Care Operators: No More Salary History Questions in New York City

It’s official: New York City is now the latest entity to forbid hiring companies of any kind—including urgent care centers—from asking prospective employees how much money they made in previous positions. Though it won’t take effect until October, a bill to that effect was signed into effect just last week. The intent is to help close the gap in average salary between male and female workers. The rationale is that anyone who made less money …

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How to Hire Your Next Urgent Care Manager

How to Hire Your Next Urgent Care Manager

 Urgent message: Urgent care centers need engaged and effective operations leadership, which entails clearly defining managerial roles, individual skillsets and personality characteristics and also having a process for attracting, interviewing, and qualifying managerial candidates. Alan A. Ayers, MBA, MAcc is Vice President of Strategic Initiatives for Practice Velocity, LLC and is Practice Management Editor of The Journal of Urgent Care Medicine. Jim Clifton, the highly respected CEO of global performance and research leader Gallup, has …

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Should an Urgent Care Operator Check the National Sex Offender Registry When Hiring Employees?

Should an Urgent Care Operator Check the National Sex Offender Registry When Hiring Employees?

Urgent message: Failure to identify risks in a new hire’s background can result in “negligent hiring” liability for an urgent care operator, but there are also limitations in what information a center can seek on an applicant. The approximately 7,100 urgent care centers in the United States employ physicians, NPs, PAs, RNs, medical assistants, technicians, and receptionists who provide walk-in patients with medical care for minor health conditions without an appointment. Most urgent care centers …

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Managing Employee Performance: A Path to Clinical and Business Excellence

By Marty Martin, PsyD, MPH, MA Imagine a patient who walks into an urgent-care center feeling as many patients do – sick, tired, and irritable. But as soon as the patient arrives, the receptionist greets him warmly and with respect. As the patient sits down in the waiting room, the receptionist lets him know how long the wait might be. When the receptionist invites the man back to the treatment area, he is greeted warmly …

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