Practice Management
Some 32% of U.S. adults say they have turned to artificial intelligence (AI) chatbots in the past year for health information, according to 2 recent surveys. The KFF Tracking Poll on Health Information and Trust found younger and lower-income individuals often turn to AI for help to avoid the costs and access barriers when seeking traditional healthcare services. What’s concerning is that many users skip professional follow-up entirely, including 58% of those seeking mental health …
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In a study of large language models (LLMs) published in Nature Medicine, researchers found chatbots provide inaccurate and inconsistent information to people seeking medical advice, which could pose health risks. What’s more, consumers did not make better health decisions than those who used traditional sources for their information such as internet searches. The randomized trial asked 1,298 participants to identify recommended actions for 10 medical scenarios (eg, developing a severe headache after a night out, …
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Many patients are now using artificial intelligence (AI) tools with large language models to fill the information gap between the time their test results show up in their patient-facing health records—which could be the same day—and the time their clinicians provide personalized interpretation and next steps. Experts warn that the accuracy of AI chatbot information often depends on how the patients frame their questions and what details they input along the way. But it turns …
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