Since the holiday season was just upon us, I will take the opportunity to borrow heavily from the 1956 Cecil B. DeMille movie, The Ten Commandments. The movie portrays the life of Moses, from an infant floating down the Nile through his return to Egypt to lead the Hebrews across the Red Sea. For the next few paragraphs, think of me as the Moses of Urgent CareWorld, as I attempt to lead you to the …
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Building Urgent Care Referral Relationships: Pharmacies and Retail Host Clinics
Urgent message: Viewing other community healthcare providers (e.g., pharmacists) or even possible competitors (e.g., retail clinics) as referral sources can increase revenues and bolster the urgent care center’s place in the healthcare system. The first of two parts. Alan A. Ayers, MBA, MAcc Urgent Care has evolved to the point that it is a vital part of a community’s healthcare infrastructure, offering access when primary care appointments are unavailable and relief when emergency rooms are …
Read MoreReducing Pediatric Medical Legal Risk in Your Urgent Care Center
Using Fallback Options to Your Advantage
So Here’s What I’ve Learned…
John Shufeldt, MD, JD, MBA, FACEP I am always amazed by the myriad of personalities encountered on any given day in the urgent care center or emergency room, at the office, or even when simply out and about. Over the years, I’ve been fortunate to learn a few things from the thousands of patients I’ve treated and the remarkable individuals I’ve met along the way. How is it that some people with serious acute or …
Read MoreDeveloping Data: December, 2009
In each issue on this page, we report on research from or relevant to the emerging urgent care marketplace. And few things are more relevant to urgent care’s role in the greater healthcare marketplace than wait times in various settings. This may be especially true to the emergency department, as one of the more often heard take-home messages in urgent care promotion is shorter wait times versus a trip to the Ed. This begs the …
Read MoreSplint Applications by Staff, and Proper Use ofModifiers -25, -26, and -59
Q. At the UCA Fall Urgent Care conference, you welcomed all questions, so here goes: Can you please let me know if it is appropriate to charge for Ortho-Glass and fiberglass splints in the urgent care setting? In some cases, the splints are applied by a tech under the direct supervision of the physician. In other cases, can the charge for the application of the splint be coded in addition to the Q code? Question …
Read MoreOvercoming the National Contract Barriers
Persistence
John Shufeldt, MD, JD, MBA, FACEP I just returned from Boston, where the American College of Emergency Physicians held its national conference. While there, along with learning (and relearning) some emergency medicine, I had the change to walk along the Freedom Trail and enhance my understanding of our battle for independence. What continually amazes me is how fortunate we were to actually succeed. Many times the only thing which turned the tide and saved the …
Read MoreDeveloping Data: November, 2009
In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report. Here, we present some of the data from this landmark survey, to which 436 urgent care centers responded. In this issue: Which payors foot the biggest portion of the bill among responding urgent care centers? * Includes employer contracts and …
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