New Monkeypox Info Could Change Hygiene Practices in Your Urgent Care Center

New Monkeypox Info Could Change Hygiene Practices in Your Urgent Care Center

As cases of monkeypox swelled to more than 14,000 in the United States—including the first case concerning a minor, in New York—the Centers for Disease Control and Prevention reported evidence that monkeypox virus DNA can survive on surfaces for at least 20 days. State health workers in Utah found virus on 70% of 30 specimens swabbed from cloth furniture, blankets, handles, and switches in a home where patients had been isolating for 20 days. Both …

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Another Mass Shooting—This One Shutting Down a Hospital. Your Response Has to Be Immediate

Another Mass Shooting—This One Shutting Down a Hospital. Your Response Has to Be Immediate

When six people were shot sometime after midnight in Memphis this Tuesday, the impact on the nearest hospital was a bit more complicated than preparing for multiple patients with traumatic injuries. Methodist North Hospital—located just a stone’s throw from the crime scene—was actually shut down for a time in the wake of the violence, with the clinical team dispatched to treat patients with gunshot wounds while other staff had to route incoming patients away from …

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The Threat of Burnout Keeps Climbing in Urgent Care—and Not Just Among the Clinical Team

The Threat of Burnout Keeps Climbing in Urgent Care—and Not Just Among the Clinical Team

It’s been well-documented that the COVID-19 pandemic has been hard on clinicians, to the point that burnout is affecting more physicians, nurses, and advanced practice providers than ever. A viewpoint piece just published by the Journal of the American Medical Association draws back the curtain on another portion of your workforce whose own stresses over the past couple of years. Considering increased turnover among all healthcare workers between April and December 2020 and drawing on …

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It’s Time to Revisit the Effect of Wait Times on Patient Satisfaction

It’s Time to Revisit the Effect of Wait Times on Patient Satisfaction

As urgent care continues its resurgence from a couple of years in which patient volumes were  precariously low and the healthcare landscape in general was turned upside down, it may be wise to remember what patients came to value about this setting in the first. Key among the attributes, historically, has been convenience. FIERCE Healthcare just published an article connecting the dots between wait times for medical care and patient satisfaction. The worst-case scenario cited …

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Be Aware: Some Urgent Care Workers May Be Getting $25 an Hour Soon

Be Aware: Some Urgent Care Workers May Be Getting $25 an Hour Soon

While it’s a bit unclear exactly whom it applies to at this point, Los Angeles just passed an ordinance mandating that workers at “certain private healthcare facilities” earn a minimum wage of $25 an hour. The question is which facilities that label will apply to in the eyes of the city. Some of them are straightforward in the language of the ordinance—licensed acute psychiatric hospital as defined in Section 1250(b) of the California Health and …

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Poor Adherence to Follow-Up and Vaccination Schedules? Well-Timed Reminders Work Wonders

Poor Adherence to Follow-Up and Vaccination Schedules? Well-Timed Reminders Work Wonders

For most urgent care visits, the ball is in the patient’s hand. They feel sick and can’t wait for their primary care physician or in the emergency room, so they head to your location. There are times when the urgent care operator may want to reverse roles, though, and get in touch with patients, such as to remind them it’s time for a vaccination. According to research just published by JAMA Network Open, texting has …

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Concerns on the Homefront Could Amp Up the Pressure on (at Least Some) Healthcare Workers

Concerns on the Homefront Could Amp Up the Pressure on (at Least Some) Healthcare Workers

JUCM noted some time ago that the COVID-19 pandemic has been taking a toll on urgent care workers (see The COVID-19 Pandemic Is Making Burnout Worse for Physicians Already in Crisis). Now a new report published by JAMA Network Open is providing data bearing that out—along with a possibly surprising nuance. Childcare challenges and other issues related to the pandemic have amounted to increased stress and burnout, leaving an ever-growing number of healthcare providers looking …

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Will a New Rule Expose Too Much About the Cost of Care in Your UC Operation?

Will a New Rule Expose Too Much About the Cost of Care in Your UC Operation?

A new rule (effective July 1) from the Centers for Medicare & Medicaid Services now requires health insurance and self-insured employers to post the rates they’ve negotiated with providers. While that could mean unprecedented public access to what was previously eyes-only for insurance industry insiders, the catch is that data posted as *.json (JavaScript Object Notation) files can only be machine-read—essentially making the data inaccessible to all but academics and professionals. So, Alan Ayers, MBA, MAcc, …

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Patients Are Becoming Better Informed on Data Collection Practices; Make Sure You Are, Too

Patients Are Becoming Better Informed on Data Collection Practices; Make Sure You Are, Too

It’s unlikely that patients visiting an urgent care center read every word of every document they have to sign before they can actually see a provider. They just want to get in and get relief from whatever complaint motivated them to be there as fast as possible So, they may be a little alarmed when ads for products that somehow relate to the discussion they had with the provider in the privacy of the exam …

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Update: Pharmacists Keep Gaining Prescribing Authority. The Question Is, Is That Good for Patients?

Update: Pharmacists Keep Gaining Prescribing Authority. The Question Is, Is That Good for Patients?

JUCM News readers may recall controversy concerning the COVID-19 Test to Treat process, wherein pharmacists were singled out as providers qualified to participate in a speech by President Biden, followed quickly by a clarification from the Health and Human Services Office of the Assistant Secretary for Preparedness and Response that urgent care centers who meet the relevant criteria may also qualify to participate. That was far from a one-off when looking at pharmacists being granted …

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