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In spite of the fact that urgent care was overlooked as an essential partner in the fight against COVID-19 in the early days of the pandemic, the virus had a major impact on the complaints that drove patients to visit an urgent care center. In fact, according to JUCM research, most of 2019’s top 5 chief complaints fell by at least half as a proportion of all urgent care visits. COVID-19, which was
essentially a nonentity in 2019 in the U.S. urgent care marketplace, became the most-cited chief complaint in 2020.
This begs the question: What will happen if the COVID-19 transitions from a pandemic to an endemic disease, as expected? The comparison between 2019 and 2020, below, might offer some helpful historical context.
Will Urgent Care Visits return to ‘Normal’ as the Pandemic Turns Endemic?