Long Wait Times Turn Patients into Former Patients

Long Wait Times Turn Patients into Former Patients

With patients having more choices of healthcare providers—and settings—than ever before, understanding what drives them to a given location can mean the difference between success and going out of business. In fact, one out of five patient participants in Vitals’ ninth annual Physician Wait Time Report say they’ve switched physicians specifically because of long wait times. Even more (30%) have walked out on an appointment because they were made to wait too long. The cost …

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News Flash: Patients Hate to Wait—and That Matters When Choosing a Provider

News Flash: Patients Hate to Wait—and That Matters When Choosing a Provider

Nearly a third of patients taking part in a survey from Vitals say they’ve walked out on a physician appointment because they had to wait so long—and 20% have been so put off by wait times that they’ve switched doctors altogether. No surprise, then, that the Wait Time Report also reveals that 84% of people believe the amount of time they have to wait to see a medical provider is either “somewhat important” or “very …

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Would Your Staff Turn Away a Patient in Need 10 Minutes Before Opening?

Would Your Staff Turn Away a Patient in Need 10 Minutes Before Opening?

Here’s the scenario: Your clinic opens at 8. A nonclinical staff member arrives at 7:50, only to find a woman in distress waiting at the locked front door, complaining of chest pains and shortness of breath and heading toward a full-blown panic. You hope your staffer would: Let the patient in immediately, then call the first clinician scheduled to work to see how close they are to arriving Let the patient in immediately and call …

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