‘Patient Experience’ Trend May Favor Urgent Care

‘Patient Experience’ Trend May Favor Urgent Care

Healthcare payment reform may be giving urgent care a leg up on the local emergency room, according to a new white paper from Press Ganey. While positive “patient experience” scores enable hospitals to collect greater reimbursement, tight margins require sharper focus on clinical care than ever before. In addition, pressure to keep household expenses down is pushing many patients (ie, customers) to consider their options more carefully, especially for lower-acuity complaints like those tailor-made for …

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Minding Your (Urgent Care) Ps and Qs

Minding Your (Urgent Care) Ps and Qs

Urgent message: Appropriate attention to place, product, price, promotion, people, and quality help ensure the right approach to facilitating the success of your practice. Alan A. Ayers, MBA, MAcc, Experity Bartenders in British pubs have a custom of reminding eager patrons to “mind their Ps and Qs”—to watch how many pints and quarts they consume, so as to avoid creating a tab they cannot pay. To assure a satisfactory return on their investment, urgent care …

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