The North East Regional Urgent Care Association launched its annual conference last fall, with the goal of creating an exceptional urgent care learning and network opportunity. This year the two-day meeting will be held October 24-25 at the Crystal Springs Resort, a four-season mountain destination located in Sussex County, NJ, an hour from New York City. The conference will feature three valuable education tracks for leadership, nurses and MAs, and providers. (This activity has been …Read More
Motivate Your Front-Line Staff With Enlightened Leadership
Urgent message: Registration specialists, medical assistants, and techs may be your lowest-paid employees, but the success of your urgent care is in their hands—and their success is in yours. ALAN A. AYERS, MBA, MAcc, Experity Urgent care is a service business whose long-term viability depends on patient loyalty and word of mouth. That’s why urgent care entrepreneurs spend tens of thousands of dollars in selecting the right locations, equipping them with the latest technology, and …Read More
Who’s Steering This Ship?
Lee A. Resnick, MD, FAAFP As a young discipline and industry, urgent care relies heavily on its organizational leaders to advance the political, academic, and developmental agendas that are in the best interest of their constituents. These leaders represent the face and voice of their members on the national stage. Needless to say, we cannot become dependent on the work and vision of a few to dictate the direction and activity of the whole. Member …Read More