Don’t Expect a Second Chance with Unsatisfied Millennial Patients

Don’t Expect a Second Chance with Unsatisfied Millennial Patients

It’s an age-old adage: You never get a second chance to make a first impression. Ironically, young adults in the “Millennial” age group (often defined as those born between 1982 and 2004) seem to have adopted it as a mantra when it comes to healthcare. New data from the Health Industry Distributors Association (HIDA) show Millennials are less inclined than other age groups to make a second trip to a healthcare provider if they were …

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