ED Crowding Adversely Affects Patient Satisfaction Key point: Dissatisfaction lasts throughout entire hospital stay. Citation: Pines JM, Iyer S, Disbot M, et al. The effect of emergency department crowding on patient satisfaction for admitted patients. Acad Emerg Med. 2008;15:825-831. Recent studies on emergency department overcrowding have shown adverse patient outcomes when patients are boarded in the emergency department. To address how patient satisfaction relates to ED overcrowding, these authors retrospectively reviewed Press Ganey satisfaction surveys …
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Journal of Urgent Care Medicine
Practice Management