Negative Notes Diminish Patient Trust

Negative Notes Diminish Patient Trust

A study published in JAMA Network Open found that approximately 1 in 6 U.S. adults reported encountering disrespectful or judgmental language in medical records or healthcare encounters. In a nationally weighted survey of 500 adults from November 21 to December 4, 2025, 17.1% of patient portal users reported seeing this type of language in their own or a loved one’s medical records. Examples of potentially judgmental descriptions include labeling patients as “noncompliant” or “resistant.” Among …

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