Journal of Urgent Care Medicine

Urgent Care Refers 1 Patient in 50 to the ED

Urgent Message: Urgent care sends roughly 1 patient in 50 to the emergency department. Most of those referrals involve symptoms that call for imaging, laboratory testing, or monitoring that the clinic cannot provide. Some are emergencies identified during the visit for an ordinary complaint. Keywords: emergency department referral; emergency department transfer; urgent care referral patterns; practice variation; clinical documentation; urgent care operations Alan A. Ayers, MBA, MAcc Consider a scenario in which a patient writes …

Stop Waiting For ‘AI-Native’ Clinicians, Invest in Upskilling Now

Urgent Message: Invest in artificial intelligence upskilling across your organization by dedicating resource time and funding for educational activities. It’s a critical strategy for urgent care operators to improve staff retention and operational readiness. Keywords: clinician upskilling; AI literacy; workflow adoption; clinical documentation; decision support; change management Burnout remains a serious consideration across healthcare, and urgent care is no exception. At the same time, artificial intelligence (AI) is reshaping how we deliver and manage care. …

The Listening Revolution: Change Management Considerations with Ambient AI

Urgent Message: The ultimate goal of ambient AI is to reclaim time for patient care by offloading burdensome administrative processes. Building trust is the first of several success factors in this revolution. Keywords: ambient AI; medical scribe; clinical documentation; EHR workflow; implementation barriers; change management Alan A. Ayers, MBA, MAcc Urgent care providers face immense demands: high patient volumes, tight schedules, and the ongoing expectation to deliver exceptional care. Yet amid these pressures, documentation continues …

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