The Effect of Computer Use in the Exam Room on Patient Satisfaction in Urgent Care

The Effect of Computer Use in the Exam Room on Patient Satisfaction in Urgent Care

Urgent Message: The use of a computer in the urgent care examination room does not significantly impact patient satisfaction. As such, clinicians can use medical technologies in the exam room while maintaining confidence in the clinician-patient relationship. Justin Bowles, MD; Mitchell Lopes, MS4; Chaya Pflugeisen, MSc, MEd Keywords: electronic health records; physician-patient relations; patient satisfaction; ambulatory care facilities; communication; surveys and questionnaires Abstract Objectives: Primary care literature has shown that the use of technology in …

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