Journal of Urgent Care Medicine

Why Is It So Hard to Get Honest Feedback from Employees?

Research has proven that workers who feel free to give constructive feedback about their jobs and their employers stay longer. The challenge, according to a new article published in the Harvard Business Review and reviewed online by Advisory Board, is getting them to feel comfortable enough to provide that feedback. Many workers feel any comments perceived as negative will be used against them, while others assume management doesn’t really want to hear it so any …

Telemedicine Helps Reduce Overuse of Emergency Rooms—Could Urgent Care, Too?

A telemedicine ambulance triage system is helping to keep nonemergent cases out of the emergency room in Houston—perhaps indicating one more way urgent care could contribute to improving access to affordable, quality care for patients with non–life-threatening concerns. A briefing on Advisory Board notes that the city’s ED wait times were among the worst in the country 10 years ago, thanks to up to 50% of patients, in effect, seeking primary care in their local …