Journal of Urgent Care Medicine

Stop Waiting For ‘AI-Native’ Clinicians, Invest in Upskilling Now

Urgent Message: Invest in artificial intelligence upskilling across your organization by dedicating resource time and funding for educational activities. It’s a critical strategy for urgent care operators to improve staff retention and operational readiness. Keywords: clinician upskilling; AI literacy; workflow adoption; clinical documentation; decision support; change management Burnout remains a serious consideration across healthcare, and urgent care is no exception. At the same time, artificial intelligence (AI) is reshaping how we deliver and manage care. …

The Listening Revolution: Change Management Considerations with Ambient AI

Urgent Message: The ultimate goal of ambient AI is to reclaim time for patient care by offloading burdensome administrative processes. Building trust is the first of several success factors in this revolution. Keywords: ambient AI; medical scribe; clinical documentation; EHR workflow; implementation barriers; change management Alan A. Ayers, MBA, MAcc Urgent care providers face immense demands: high patient volumes, tight schedules, and the ongoing expectation to deliver exceptional care. Yet amid these pressures, documentation continues …

Why IFU Limitations Matter in Urgent Care Lab Testing

Urgent Message: Urgent care teams can take practical steps to safeguard quality for Clinical Laboratory Improvement Amendments (CLIA)-waived testing by following detailed Instructions for Use information. Key Words: Clinical Laboratory Improvement Amendments; CLIA-Waived Testing; Certificate of Waiver Cathy Bohrer, MT(ASCP) Laboratory tests commonly used in urgent care are only reliable when their Instructions for Use (IFU)—including any limitations—are followed. For urgent care leaders, this isn’t just about compliance with federal regulations. Patient outcomes, safety, and …

Is Your Urgent Care Ready for the 2026 ADA Mandate?

Urgent Message: Urgent care facilities must ensure their medical diagnostic equipment and staff training protocols meet new ADA accessibility standards by the July 8, 2026, deadline. Key Words: Americans with Disabilities Act; Medical Diagnostic Equipment; Accessible Exam Tables; Staff Training; Urgent Care Compliance Alan A. Ayers, MBA, MAcc Ensuring equal access to healthcare services isn’t just a goal, it’s a legal mandate. The Americans with Disabilities Act (ADA)1 assures everyone has equal access to healthcare …

The Case for a Generative AI Acceptable Use Policy in Urgent Care

Urgent Message: Banning generative artificial intelligence can create a culture of secretive use that presents potential risks for legal liability, clinical harm, and degradation of reputation. Key Words: Generative Artificial Intelligence; Protected Health Information; HIPAA; Clinical Decision-Making Across urgent care centers, many clinicians are experimenting with generative artificial intelligence (AI) tools. The trend is measurable, not anecdotal. The American Medical Association reports that 2 in 3 physicians used AI in 2024—a stunning rise from 38% …

What Does ‘Standard of Care’ Mean from a Legal Compliance Perspective?

Urgent Message: Urgent care centers are not required to deliver the “best possible care” but rather an “acceptable” level of care, which is legally defined as the “standard of care.” Alan A. Ayers, MBA, MAcc Key Words: Standard of Care, Medical Malpractice, Medical Negligence, Legal Compliance, Disciplinary Action Medical malpractice occurs when a physician’s actions, or failure to act, during patient care don’t meet accepted medical standards and cause harm to the patient. To be …

What is an Urgent Care Operator’s Liability Concerning Trash Disposal?

Urgent Message: Medical and non-medical waste produced by urgent care centers must be handled in accordance with federal, state, and local regulations. The United States Supreme Court has ruled that garbage is public property once it is set on the curb.1 The Supreme Court opined that “[i]t is common knowledge that plastic garbage bags left on or at the side of a public street are readily accessible to animals, children, scavengers, snoops, and other members …

Red Flags When Selling Your Urgent Care Practice

Urgent Message: Offers to buy urgent care centers typically follow due diligence processes, and the assets are valued within predictable market ranges. Offers to purchase a center that fall outside usual and customary parameters should be evaluated with scrutiny and skepticism. Alan A. Ayers, MBA, MAcc Selling your urgent care business may be an opportunity to reap a return on your investment. However, there could be buyers looking to take advantage of your enthusiasm and …

Mental Health Urgent Care: Bridging the Gap in Crisis Care

Urgent Message: Meridian Health’s Mental Health Urgent Care service addresses the gap between outpatient therapy and hospitalization. As a way to improve access in communities, this model also provides cost savings and convenience for clients. Katie Nolin, MSc, LMFT, LCADC In 2024, Meridian Health launched its Mental Health Urgent Care service to address a critical gap in mental healthcare: the space between outpatient therapy and hospitalization. Since the program’s inception, we’ve served 39 clients, primarily …

Private Equity Investment In Urgent Care, By Number Of Centers, 2025

Fifteen years after the initial private equity platform investments in NextCare, FastMed, and MD Now, the number of urgent care rooftops backed by private equity has grown to 18% of the nation’s 14,423 urgent care centers, as of May 12, 2025. The total number of urgent care rooftops with private equity investment grew by 11% from 2,359 last reported by JUCM in April 2024 to today’s 2,622. Much of this growth has occurred organically and …

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