Practice Management
On February 5, a group of Urgent Care leaders returned to our nation’s capital to continue the work toward federal payment reform. The new administration had just settled in, and there were signs of turnover everywhere you looked: offices under reconstruction; evidence of recent unpacking; reporters everywhere; protestors on a few corners; phones ringing off the hook in every office; circles under more than a few eyes; and emotions both high and low on display. …
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Between May, 20231 and December, 2024, the number of retail-host clinics in the United States fell 21.7% from 1,750 to 1,370, according to data from National UC Realty. Not only did CVS, Walgreens, and Walmart announce significant clinic closures in 2024, there has been little to no growth among the remaining retail clinic operators. The top 5 retail hosts make up 95% of in-store clinics nationally and only 2% of total clinics are in independent …
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Urgent Message: While legal under circumstances outlined by federal and state law, docking employee pay for violating an employer’s policies may be viewed as demoralizing and unethical versus punitive actions like warnings or suspension. Alan A. Ayers, MBA, MAcc Citation: Ayers AA. The Legality of Docking the Pay of Urgent Care Employees. J Urgent Care Med. 2025; 19(5):41-43 Workers frequently make mistakes on the job. Some are mere oversights that are quickly corrected, while others …
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It’s believed that Urgent Care (UC) was born early in the 1980s, likely as the brainchild of Bruce Irwin, MD. He was an emergency room physician who saw “many people were coming to the emergency room with problems that could have been cared for in a less expensive and more convenient manner.”1 He opened a facility to do just that, which became American Family Care, the nation’s largest Urgent Care provider. Dr. Bruce Irwin passed …
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Urgent Message: Today, there are very few market opportunities for urgent care that present no competition, so operators must assess not just the existence of local competition but also the nuanced qualities of each competitor. Heather Real Citation: Real H. Starting an Urgent Care in a New Era. J Urgent Care Med. 2025; 19(5)37-39 The urgent care industry has come a long way over the last several decades. With 2024 being the first year where …
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Between May, 20231 and December, 2024, the number of retail-host clinics in the United States fell 21.7% from 1,750 to 1,370, according to data from National UC Realty. Not only did CVS, Walgreens, and Walmart announce significant clinic closures in 2024, there has been little to no growth among the remaining retail clinic operators. The top 5 retail hosts make up 95% of in-store clinics nationally and only 2% of total clinics are in independent …
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Urgent Message: As retail pharmacies reinvent themselves, urgent care has an opportunity to grow within the shifting market dynamic. Alan A. Ayers, MBA, MAcc, is President of Urgent Care Consultants and Senior Editor of JUCM: The Journal of Urgent Care Medicine. Citation: Ayers AA. Reimagining Retail Pharmacy as Major Chains Downsize Offerings. J Urgent Care Med. 2025 19(4)43-47. Retail pharmacies are at a crossroads. Once the go-to destination for prescriptions and over-the-counter health/beauty merchandise, major …
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By comparing 2022 and 2024 hourly compensation data from the Urgent Care Association (UCA) Clinician Compensation Benchmarking Report, data shows that there has been a 15% increase in nurse practitioner (NP) and physician assistant (PA) pay. Meanwhile, there was an average 19% increase in physician (MD and DO) pay.1 In 2024, the median reported hourly base compensation (excluding bonuses and incentives) showed an increase compared to 2022 rates across all clinician types. This rise likely …
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I hope you have had a wonderful holiday season and that your centers are full of patients…but also that you and your colleagues have managed to stay healthy! For the Urgent Care Association (UCA), the College of Urgent Care Medicine (CUCM), the Urgent Care College of Physicians (UCCOP), and the Urgent Care Foundation (UCF), Q1 is Urgent Care Convention ramp-up time, leading toward our favorite time of year when we all get to gather and …
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Phyllis Dobberstein, CPC, CPMA, CPCO, CEMC, CCC The American Medical Association (AMA) added a Telemedicine Services category to the Evaluation and Management (E/M) section of the Current Procedural Terminology (CPT) code set. Codes are divided up by the technology used and the patient type (ie, new vs. established). These codes are for synchronous, real-time interactive encounters between the provider and the patient. Codes are leveled by medical decision making (MDM) or time, which is similar …
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