Practice Management
Patient advocates and regulators at every level decry that a lack of price transparency often leads to patients getting bigger bills than they expected after leaving a doctor’s office. However, a new study published in Health Affairs calls the actual value of price transparency tools into question—if for no other reason than it’s unclear how often patients would actually use such a tool. Researchers looked at how a population of Aetna members fared using that …
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Most patients who gave their healthcare providers low scores after an encounter did so because of perceived bad service, not poor medical care, according to a new study published in the Journal of Medical Practice Management. In fact, 96% of complaints in an analysis of 35,000 online reviews were related mainly to communication and wait times. Just 1 in 25 patients who gave their provider one or two stars (on a five-star scale) said they …
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One urgent care center’s competition is another center’s opportunity. In this case, Lexington, SC-based Doctor’s Care is finding that telemedicine is increasing patient satisfaction and reducing wait times, not keeping potential customers away from its clinics. The key is that the company facilitates the virtual visits on both ends: If one center is unusually busy and another has no wait time, the patient who is already on site at location A has the option of …
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Virtual medicine works better for some presenting complaints than others—and varies widely by provider—according to a new study published in JAMA Internal Medicine. Researchers looked at how eight provider companies performed in recognizing, ordering tests, and diagnosing treatment for six common conditions. Though the study was not designed with urgent care in mind, the presentations included reflect common reasons for urgent care visits. Diagnostic accuracy was highest for recurrent female urinary tract infection (91%) and …
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Use a prescription pad in New York, go to jail—potentially, anyway, as the state becomes only the second state to require electronic prescribing and the first to establish penalties, which include fines, loss of license, and even jail time, for noncompliance. Paper and telephone prescriptions will be exempted for emergency situations, however. Proponents reason that e-prescribing is a big step toward eliminating prescribing errors and long wait times at the pharmacy, and that it reduces …
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Just a week after issuing its previous advisory, the Centers for Disease Control is already refining recommended precautions men and women need to take before engaging in sexual contact or attempting to conceive. Men with potential exposure (ie, travel or residence in an active outbreak area) should not engage in unprotected sex for at least 8 weeks after the exposure ends. Advice to use condoms or abstain from sex also applies to currently pregnant women …
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Electronic health records have fostered easier access to vital information—clearly a benefit to providers and patients—but they’ve also been the font of data breaches involving the records of nearly 33 million individuals since 2009. Part of the problem lies with dishonest or inept contractors (or “business associates”) that may not have the expertise to construct proper security measures. Now those business associates are going to be targeted for HIPAA audits by the Department of Health …
Read MoreThe Centers for Disease Control and Prevention now says there have been 258 cases of Zika virus in the U.S., with 35 states reporting at least one confirmed case—up from 29 states counted just two weeks prior. Florida has seen the most (59), followed by New York (42) and Texas (34). Connecticut and New Mexico reported their first confirmed cases during that time. While most cases are still presumed to be travel-related, it is thought …
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Up to 20% of patients presenting with noncancer pain walk out of physician offices with a prescription for an opioid. Too many of them become addicts or abuse prescription painkillers, sometimes with deadly results. With its expectation that encounters will be a one-off, urgent care is an especially appealing target for those looking for a quick fix. Now the Centers for Disease Control and Prevention (CDC) wants all prescribers to think long and hard before …
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Tracking and reporting quality measures cost four specialties—including primary care, cardiology, orthopedics, and “multispecialty”—$15.4 billion annually, according to a new study published in Health Affairs. One concern voiced by the authors is that standardization of quality measures is sorely lacking so, in effect, such measures may have little meaning to begin with. The data are based on surveys of 250 practices from each of the selected specialties. On average, physicians spend 2.6 hours per week …
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