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Urgent care is about to get even more accessible for members of Kaiser Permanente Northwest. The plan is offering phone or video visits with no copay for patients who don’t feel up to an in-person encounter in the urgent care center. Appointments to video chat with a provider can be made on the Kaiser website and conducted with any smartphone, laptop, or desktop computer that has a video camera. The providers will have access to members’ electronic medical records and will document the visit details in the electronic record. They can also refer patients to specialists, order x-rays and labs, and prescribe medication remotely.

Kaiser Trying Out Virtual Urgent Care Visits
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